Scheduler/Payroll Specialist

Massachusetts General Hospital
United States, Massachusetts, Boston
265 Charles Street (Show on map)
Sep 09, 2025
Summary This position reports directly to the Nurse Manager for the Case Management (CM) Department and is responsible for all aspects of the department scheduling and time plan management. This includes advanced time planning, planning for daily, weekend and holiday coverage and assignments, and management of unexpected absences to assure adequate coverage for the department. The person in this position interacts directly with all staff in the department and works collaboratively with both internal and external customers. The person in this position may also be responsible for other project support relative to the needs of the department. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Utilizing the UKG scheduling system, coordinates all requests for time off in an advance time planning process - Serves as the administrator and troubleshooter for the UKG scheduling system - Understands the CM role groups and adjusts the daily CM assignment when unscheduled absences occur - Communicates via email with staff in advance of time plan per policy timeline - Orients all new staff regarding the time request process and the UKG scheduling systems - Functions as the point person for all scheduling questions, adjustments, or clarifications and issues from the leadership and team members; this requires timely responses - Approves time off and scheduling changes, in accordance with department scheduling policies and guidelines - Meets face to face with specific CM teams who have flexible schedules as needed. - Organizes float and per diem coverage to accommodate time off requests and coverage needs - Completes all aspects of payroll utilizing an electronic payroll system (UKG) - Provides weekly reports to the leadership team, such as per diem hours utilized and timekeeper reports - Coordinates subspecialty training for float/weekend/per diem staff and maintains coverage grid - Supports department with new CM/CMRS orientation schedules and aspects of orientation training as identified - Answers department telephone line and addresses requests - Provides project support relative to the needs of the department - Other duties as assigned Education -High School Diploma or Equivalent required -Associate's Degree Business or higher preferred Can this role accept experience in lieu of a degree? No Experience -Experience in an administrative role, preferably in a healthcare setting 5-7 years required and Experience supporting senior-level staff 1-2 years preferred Knowledge, Skills and Abilities - Proficient in Microsoft Office Suite (Word, Excel, Power point, Outlook). - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Ability to work independently with minimal supervision. - Strong attention to detail and problem-solving skills. - Familiarity with hospital administration processes and healthcare regulations. - Professional demeanor and ability to interact effectively with all levels of staff. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.