New

Service Desk Project Manager

Nationwide IT Services
vision insurance, paid holidays, 401(k)
United States, D.C., Washington
Sep 09, 2025
Service Desk Project Manager Clearance: U.S. Citizen (must pass a Federal Background Investigation) Location: Onsite - Capitol Hill, Washington, D.C. Overview Nationwide IT Services (NIS) is seeking an experienced Service Desk Project Manager to lead and oversee Tier 1 and 2 IT service delivery operations for a key client on Capitol Hill. This role serves as the primary point of contact and authorized interface with Government clients, ensuring mission success through effective leadership, communication, and service excellence. The Project Manager will be accountable for the overall performance of the contract, including staff management, compliance, deliverables, and resource oversight. This includes directing service desk personnel, monitoring deliverables, tracking government-furnished equipment, and implementing best practices in IT service management. The ideal candidate is a hands-on leader who thrives in high-visibility environments, excels at enforcing standards, and aligns organizational goals with client expectations. Key Responsibilities Serve as the Contractor's single Program Manager and liaison to Government clients. Provide leadership, direction, and oversight to service desk personnel and technical support teams. Develop, enforce, and continuously improve work standards to ensure consistent service delivery. Assign schedules, track progress, and review work for accuracy, compliance, and efficiency. Communicate organizational policies, objectives, and goals to staff and stakeholders. Track and manage Government-provided equipment, both on-site and off-site. Provide regular reports, documentation, and presentations to government leadership. Lead staffing decisions, including hiring, training, and performance management. Ensure compliance with Federal IT security and device configuration standards. Promote continuous improvement and foster a culture of customer-first service excellence. Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field. 5+ years of experience in managing a tier 1 and 2 IT Service Desk. Proven leadership experience managing personnel across multiple functional areas. Knowledge of IT applications, network services, communications systems, protocols, and industry standards. Understanding of Federal IT security and compliance standards. Strong proficiency in Microsoft Office tools for reporting and communication. Experience providing supervisory oversight and coordinating cross-functional tasks. ITIL v4 Foundations certification. Excellent written and verbal communication skills. Preferred Qualifications Project Management Professional (PMP) certification. Experience working with Project Lifecycle Methodologies (PMLC). Familiarity with Capability Maturity Model Integration (CMMI). Prior experience supporting Federal Government clients in IT service environments. Why Join NIS? Work with a mission-driven team supporting high-profile clients on Capitol Hill. Collaborative, growth-oriented culture with leadership committed to employee success. Competitive compensation and comprehensive benefits package. Professional development opportunities, including training and certification support. Additional Information Must be a U.S. Citizen and able to pass a Federal Background Investigation. This position is onsite only (Capitol Hill, Washington, D.C.). Remote or hybrid work is not available. About Nationwide IT Services: NIS is an IT and Management consulting company and is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. Our benefits package includes medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, an employee assistance program (EAP), and educational reimbursement, as well as pet insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.