Software Engineer II - Client Services Engineering

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Symitar Client Services Engineering is seeking an experienced Software Engineer who enjoys solving complex problems and working directly with clients to deliver meaningful solutions. If you thrive in a collaborative environment and take pride in building reliable, high-quality software, this role could be a great fit for you. As part of our team, you will support the systems our clients depend on every day, making sure they are working as expected and designed. You will analyze code, identify issues, design thoughtful fixes, and implement improvements that help financial institutions operate more efficiently. Your work will go beyond technical problem-solving. You will build strong relationships with clients, understand their unique needs, and ensure that the solutions we provide meet their expectations.

This position can be worked remotely within the U.S. and will have a salary range of $65,000-$90,000 depending on experience and location.

What you'll be responsible for:

• Learn the Symitar database and its capabilities in depth.
• Review, analyze and code fixes for custom programs for our clients.
• Provides programming support for various interfaces.
• Uses best practices and standard guidance to create and modify routine, low impact code.
• Interact directly with our clients on a regular basis and keep them informed of all troubleshooting and fixes.
• Assist other co-workers and contribute to our documentation; may include defining the system and functional requirements of the product.
• May complete work effort estimates.
• Adheres to documented departmental and corporate standards.
• May perform other job duties assigned.

What you'll need to have:

• Minimum of 3 years of experience in software engineering, with emphasis on supporting applications and implementing technical solutions.
• Must have knowledge of JavaScript
• Must have proficiency in one or more of these areas:

• • PowerFrame Docs
  • SymForm PDF
  • Enhanced Loan Application, Enhanced Membership Application, Enhanced Account Revision
  • PowerOn
  • Hands-on experience with Symitar
  • Advanced troubleshooting and analytical expertise

What would be nice for you to have:

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.