Senior Software Engineer
 Microsoft | |
 United States, Washington, Redmond | |
 Sep 04, 2025 | |
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OverviewAre you passionate about building AI-powered solutions that simplify the lives of customer-facing teams and transform the way Microsoft delivers support and commerce experiences on a scale? The Commerce + Ecosystem (CCE) Engineering team is hiring a Senior Software Engineer to build core technologies and intelligent experiences that directly impact Microsoft's global support and commerce operations. You will lead the design and development of secure, scalable, and intelligent platforms-infusing AI, agentic workflows, and automation to empower Microsoft advocates, partners, and customers. Why this role mattersCCE Engineering sits at the heart of Microsoft's commerce and support ecosystem. We are reimagining the way our tools and platforms operate, from reactive, manual systems to AI-first, self-service, and predictive experiences. Our mission is to enable global scale, resilience, and simplicity across critical services like Threshold Billing, credit workflows, escalation handling, and partner programs.
ResponsibilitiesDesign and develop large-scale distributed software services and solutions using Azure technologies such as Service Fabric, CosmosDB, Kubernetes, and Microsoft Graph.Review product code and test code to ensure it meets team standards, contains the correct test coverage, and is appropriate for the product or solution area. Build solutions that enable front-line teams to work smarter, respond faster, and resolve complex escalations more efficiently.Integrate GitHub Copilot and Agentic AI frameworks (e.g., Microsoft Phi 3.5 AI, Semantic Kernel, OpenAI) to create autonomous workflows, discoverability skills, and rich Customer 360 views.Deliver Customer 360 experiences and integrated workflows using agent copilots to reduce manual effort and empower frontline teams.Build agentic AI solutions to combat nonpayment fraud, expanding and enhancing the Threshold Billing platform to proactively prevent revenue leakage across Azure and Office commerce streams.Simplify credit processing workflows across Azure and Office products by developing unified, intelligent systems that scale globally and improve operational transparency.Develop intelligent observability platforms to monitor transaction health, analyze escalations, and optimize cost and performance.Deliver AI-first customer and partner experiences that proactively detect issues, recommending next steps, and drive operational efficiency.Enable secure Just-In-Time (JIT) and Just-Enough-Access (JEE) access workflows to improve compliance and auditability. | |