Investment Operations Specialist

About the Team/Role

• Investment Reconciliation & Discrepancy Resolution: Independently perform complex reconciliations of HSA investment activity across various platforms, identifying and resolving discrepancies with a high degree of accuracy and urgency.

• Operational Issue Analysis: Independently analyze complex operational issues, identify root causes, and propose and implement sustainable solutions with minimal supervision.

• Complex Liquidation Management: Facilitate and manage complex liquidations (e.g., due to death, escheatment, levies), ensuring strict adherence to regulatory requirements and internal policies.

• Advanced Issue Resolution: Provide Level 2 and Level 3 support for escalated issues related to cancel/rebills, corporate actions, and other intricate investment operational challenges, driving resolution and root cause analysis.

• Broker/Dealer & Custodial Oversight: Act as a primary financial risk operations liaison with third-party broker/dealers, negotiating operational requirements, and ensuring seamless integration of their services into WEX's NBC custodial operations.

• Buy/Sell Order & Inquiry Management: Serve as an escalation point for complex buy or sell order inquiries, providing expert guidance and resolution to internal teams (e.g., call center) and ensuring accurate trade execution and settlement.

• Fund List & Fee Management: Assist in overseeing and managing the fund list, ensuring accuracy and compliance. Support the processing of complex investment fees, monitoring for discrepancies and assisting with proper allocation.

• Operational Procedure Development & Optimization: Proactively contribute to the creation, continuous improvement, and rigorous documentation of new and existing operational procedures, ensuring scalability and risk mitigation.

• KPI Reporting & Compliance Adherence: Support and contribute to advanced KPI reporting, analyzing trends, identifying areas for improvement, and ensuring all investment activities strictly adhere to industry regulations (e.g., FINRA, SEC) and internal compliance standards.

• Project & Initiative Participation: Actively participate in cross-functional projects related to system enhancements or regulatory changes as the subject matter expert representing the custodial operations perspective and ensuring successful implementation.

• Process Automation & Innovation: Champion the identification, evaluation, and integration of AI and automation technologies into operational processes to drive significant scale, reduce manual dependencies, enhance data accuracy, and mitigate operational risks.

These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.

Experience you'll bring

• Minimum of 3-5 years of progressive experience working within a large, complex financial services organization, with a strong focus on investment operations.

• Minimum of 2-3 years of direct experience with HSA custody services and the associated investment ecosystem.

• Proven ability to independently analyze highly complex operational issues, identify root causes, and propose and implement effective, sustainable solutions.

• Demonstrated understanding of advanced KPI reporting, regulatory compliance principles (e.g., FINRA, SEC), and financial risk management within an investment operations context.

• Demonstrated ability to lead and contribute significantly to the creation, implementation, and continuous improvement of new and existing operational procedures, including comprehensive process mapping and documentation.

• Proficiency in using specialized investment operations software and platforms (e.g., trading systems, reconciliation tools, custodial portals, data analytics platforms).

• Demonstrated analytical and problem-solving skills for complex risk operational issues.

• High attention to detail required for a regulated financial environment.

• High adaptability and resilience in navigating rapidly evolving regulatory and technological landscapes.

• Exceptional collaboration and teamwork skills, fostering a positive and productive working environment.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.

• Experience with operational oversight of third-party broker/dealer relationships, including performance monitoring, issue resolution, and contract adherence.

• Must successfully pass a background investigation.

Preferred Qualifications

• FINRA Series 7 or similar financial industry certifications.

• Demonstrated experience mentoring junior team members, leading small operational projects, or guiding others in resolving complex inquiries.

• Express with process improvement initiatives and an understanding of automation's role within a risk operations environment.

• Strong desire and proven ability to drive efficiency and scalability through technological solutions, advocating for and implementing innovative approaches.

• Proven ability to collaborate effectively with diverse internal teams (e.g., IT, Compliance, Product, Call Center) and external partners (e.g., custodians, broker/dealers) to drive operational excellence, implement change, and resolve interdependencies.

• Ability to work autonomously, manage multiple priorities, and consistently meet deadlines under significant pressure in a fast-paced, evolving environment.

• Proficient with WEX Health Cloud.