New 
Student Services Specialist Sr (Academic Advisor)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Chandler | |
 Sep 01, 2025 | |
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Student Services Specialist Sr (Academic Advisor) Job ID: 321794 Location: Chandler-Gilbert Comm College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $20.61 - $26.80/hourly, DOE Grade 111 Work Schedule [Fall/Spring] Monday: 9am - 6pm; Tuesday - Friday: 8am - 5pm [Summer] Monday -Thursday: 7am - 6pm; Friday: Off Work Schedule Varies. May be required to work evenings and weekends. Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary Provides academic advisement to new and continuing students either in-person or virtually with high levels of accuracy and customer service. Advises assigned cohorts of students and applies comprehensive case management and outreach strategies for students in a particular field of interest. Works in coordination with FOI Academic Advising Analyst(s) and a student support CARE team. Provides academic advisement to cohort and non-cohort students regarding program and degree requirements, academic progress, university transfer, and graduation eligibility. Evaluates unofficial transcript for academic planning and course approvals and creates personalized academic plans. Implements strong problem-solving and troubleshooting skills to resolve more complex student services concerns requiring extensive knowledge of academic advising and student services regulations and policies. May evaluate program admissions eligibility. May coordinates office workflow and provide training to other staff members. Essential Functions 65% - Advises assigned cohorts of students 1:1 and/or in groups and by various modalities including but not limited to in-person and virtually (video, email, chat, and phone). Maintains, tracks, and reports data on assigned caseloads and as assigned by department supervisor or FOI Analyst. Monitors student enrollment, academic progress, retention, and completion of assigned students. Works as the primary advising contact for assigned students and provides regular communication in the form of enrollment nudges and just-in-time student success support. Assists students with career and major exploration, develops comprehensive multi-semester academic plans, monitors student progress & milestones, and timely completion and transfer. Collaborates and participates on an assigned CARE Team to provide holistic support to students and encourage student success. Responsible for more advanced advising functions and processing, including program plan changes, unofficial transcript evaluations, reviewing and applying academic policies as it relates to graduation eligibility and reviewing & processing graduation documents. Evaluates and processes joint advisement and financial aid documents and data in accordance with applicable federal regulations and compliance. May provide advisement for specialty programs requiring specific program admissions criteria. Designs and delivers related orientations, information sessions, and/or group presentations. Provides & updates materials related to degree & certificate information, training resources, department presentations, and department or program website content, as assigned. Utilizes, maintains, and updates student databases and records systems and performs more complex SIS functions. Documents advising sessions and any student correspondence through Advising Notes, within the student record database. Follows Academic Advisement department practices and templates. May consult with Supervisor, FOI Analyst, faculty, and/or other departments to resolve or respond to student barriers. 25% - Handles more complex student concerns and responds to escalated student/parent complaints, as assigned. May lead department projects, tasks, or workflow. Assists with staff on-boarding and/or training as well as faculty advisor training. Works collaboratively with college certifying officials on behalf of students and is knowledgeable of applicable regulations and policies. Identifies support resources for students and makes appropriate referrals. Acts as a department liaison or representative on college and district committees, special events, and works with external partners, as assigned. 10% - Provides work direction and coaching to student workers. Performs other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution and two (2) full-time equivalent years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications
Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Apply on or before September 10, 2025 to be considered. *** Applicants are required to submit a cover letter and resume *** EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321794&PostingSeq=1 jeid-e0aafb9d39558441ac6c57a3e587cc5d | |