Field Operations Support Tech (Network/Telecom Analyst I)

This position works within the department's Information Technology Division. Under direct supervision, provides end-user technical support at police stations, administrative buildings, and operational sites in support of police field operations. Primary responsibilities include supporting and maintaining technologies such as body-worn cameras, docking stations, interview rooms, fleet systems, and network-connected devices. Also assists with network troubleshooting in coordination with the Department of Information Technology (DIT). Manages system user accounts, including creation, removal, and permission changes. Acts as a technical liaison between field staff, IT, DIT, and external vendors. Provides technical support for special projects and assist other team members as needed. Delivers end-user training and develop clear technical documentation for users and court personnel. Maintains an accurate physical inventory of all assigned equipment and coordinate timely upgrades and replacements. This position plays a critical role in supporting public safety operations by ensuring the reliability and functionality of essential police technology systems.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Performs cable routing and termination, equipment installation and configuration, labeling, and documentation;
• Provides routine support for network and/or telecommunications functions;
• Responds to and prioritizes requests from users to provide guidance and assistance;
• Adds/deletes users;
• Proposes, develops, and implements documentation and procedures for determining and/or preventing problems;
• Assists the help desk in problem determination and solution;
• Sets up, installs, and tests hardware and peripherals at user sites;
• Installs network operating system and standard programs;
• Assists in the installation of more complex software and equipment;
• Provides basic one-on-one training to users;
• Maintains system records and documentation;
• Participates in managing network/telecommunication system upgrades, expansions, and equipment exchange;
• Reviews new technology and upgrades and makes recommendations on network/telecommunication system modifications;
• Maintains an inventory list of agency hardware and software;
• Provides assistance to other staff as needed.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Some knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network;
• Some knowledge of communications network management and router configuration;
• Some knowledge of hardware and software, cabling, power requirements, ancillary equipment, and the like related to network operations and telecommunications systems;
• Understands the PC in a network environment;
• Understands the network environment and its operation;
• Ability to install system hardware and software;
• Ability to plan, schedule, coordinate, and manage studies, special projects and assignments;
• Ability to evaluate and make recommendations on different applications software packages;
• Ability to communicate effectively, both orally; and in writing;
• Ability to assist users in solving systems problems;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus, two years network and/or telecommunications experience; or a bachelor's degree in such fields.

PREFERRED QUALIFICATIONS:
Knowledge and experience in deploying and maintaining a body worn camera program within a law enforcement agency or demonstrated experience working in the public safety sector, including support of law enforcement, fire, EMS, or emergency communications operations. CompTIA Network+ or CompTIA A+ certification is strongly preferred.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, and credit check to the satisfaction of the employer.

PHYSICAL REQUIREMENTS:
Able to use hands, able to sit, able to lift computer parts and various types of hardware to include video cameras and storage devices. Incumbent may be required to lift up to 50 lbs. All duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview; may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.