Quality Specialist

Zones
life insurance, paid time off, sick time, 401(k)
United States, Illinois, Carol Stream
785 Center Ave (Show on map)
Aug 30, 2025
Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.^TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: The Quality & Environmental Specialist is responsible for ensuring that all incoming materials, processes, and services meet internal and external quality and environmental requirements. This role supports the Quality & Environmental Manager in maintaining and improving the Quality & Environmental Management System (QEMS) in alignment with ISO 9001, ISO 14001, ISO 45001, and customer-specific requirements. What you'll do as the Quality Specialist: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. Oversee inspection and monitoring of incoming materials, ensuring compliance with requirements; initiate corrective action when standards are not met. Report on the performance of the QEMS (e.g., audit results, corrective actions, improvement needs) to the Quality & Environmental Manager. Support continual improvement activities and promote quality improvement initiatives across the organization. Ensure adherence to customer, internal processes, and ISO regulatory/legal requirements (9001, 14001, 45001). Maintain control of QEMS procedures, records, and other documented information. Monitor, measure, and review internal processes, particularly those impacting logistics operations, products, and services. Support improvement plans based on customer satisfaction results. Lead or support root cause analysis of product/service returns and related investigations. Stay up to date on relevant standards, regulations, and industry best practices. Inspect, audit, and report on processes to ensure compliance with organizational quality standards. Maintain ISO-compliant records for Zones Logistics QEMS. Collect, maintain, and analyze quality and environmental data to drive improvements. Communicate effectively across all levels of the organization. Promote a positive work environment and employee morale. Perform other duties as assigned. What you will bring to the team: Bachelor's Degree or equivalent work experience required. Six Sigma or other Quality-related certifications preferred. Experience with ISO 9001 and 14001 auditing strongly preferred; knowledge of ISO 45001 is an asset. Strong knowledge of quality management systems, production processes, and operational planning. Experience in cost control, continuous improvement, and distribution operations. Proficiency in Microsoft Office (Excel, databases, and administration systems). Excellent organizational, analytical, and problem-solving skills. Strong written and verbal communication skills. Ability to work independently, prioritize effectively, and manage multiple tasks. Highly motivated, detail-oriented, and team-focused with a strong commitment to service excellence. #LI-SS2 Zones offers a comprehensive Benefits package. While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job - it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.