ARC Specialist

Primary Responsibilities

30%- ARC PROCESSING/ADMINISTRATION:Reconcile & balance ARC transactions daily, screening exchange transactions for consistency between ARC, Sabre & the back-office system. Communicate to the agents & QCA daily on procedural & financial errors.Reports ARC financial results to Financial Departments.Administers all ARC Application products, maintaining Team logins & passwords, & participating in new ARC application training or updates.Participates in ARC conference calls when invited to represent the Agency community.Communicates to Maritz Management on industry changes and challenges as it relates to ARC.

35%- REFUND PROCESSING/ DEBIT MEMO RESEARCH & PAYMENT:Screen tickets queued for refund, checking fare rules for penalty information.Process all ARC refunds in compliance with carrier policies.Submit correspondence to carriers when an ARC refund cannot be processed.Communicate with teams on refund documentation.Follow up on refunds as they age.Maintain spreadsheet for every carrier submitted refund request.Monitor ARC Memo Manager daily for new debit memos posted;Research Debit Memos to find disputable evidence and challenge invalid or questionable debit memos and negotiate resolution.Pay debit memos via ARC Reports.Track & report Debit Memos to Guest Services Management, QCA,& Financial Departments, tracking violations at a program level.

35%- SYSTEM ADMINISTRATION/ SOUTHWEST PROCESS/ MISCELLANEOUS:Monitors & update errors in the back-office system.Communicates validation rules and assist users.Back-office upgrades, testing, and implementing system changes.Engaged on back-office interface issues related to Impact & Oracle.Reconcile incoming WN emails with data in back-office system by updating ticket numbers.Invoice all exchanges.Validate WN credit online & forward for tracking.Pull MCOs and paper tickets for filing or distribution.Install monthly security updates & patches.Prepare Client Audit documents when requested.Work with Corporate Insurance Manager to obtain renewal of ARC security bonds.

Qualifications

1. Bachelor's degree preferred or equivalent experience required.

2. ARC (Airline Report Corporation) certified, or willing to obtain certification within 45-60 days of hire

3. Accounting experience preferred

4. Years Travel Industry experience with strong emphasis on ticketing, debit memos, and refunds.

5. Strong working knowledge of SABRE and back-office systems functionality.

6. Knowledge of internal system/applications.

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-9761 or by sending an email to peopleanddevelopment@maritz.com.