Service Contract Specialist

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary
The Service Contract Specialist serves as a project manager of the services contracting process, by reviewing and verifying the business and legal aspects of Statements of Work (SOWs) and other contracts for risk, compliance, scope and other components. They work closely with stakeholders in business units within CDW to obtain appropriate input approvals; they also interact with third-party service providers to obtain project scope, pricing and other details and to advise them of compliance and risk information. As a business leader, they provide training, guidance, and overall knowledge transfer to the CDW sales teams with respect to the contracting of services.

What you will do

• Draft, review, negotiate, and edit SOWs and other contract documents, with special attention to potential legal and business risk factors for the company; addressing those as needed to minimize and mitigate this risk.
• Provide guidance by customizing, rewriting or editing written SOW content, submitted by stakeholders, to fit the specific project at hand. Adapt such language to address new circumstances and/or to avoid potential problems that might arise in performance of the subject service project addressed in the SOW.
• Ensure all appropriate approvals are obtained and issues are addressed by coordinating stakeholder input from CDW, partner, and end-user customer. Identify the correct stakeholder(s) when needed, and coach them on the issues and possible solutions. Organize communications between all parties, maintaining an unobstructed information stream and workflow while preventing inappropriate disclosure of sensitive information.
• Maintain all SOW records and documentation in the appropriate content/document management systems, ensuring that all legal documents are correctly archived. Identify gaps in standard template language required for company-wide use. Create said language templates and submit for approval as needed.
• Document business and review processes and policies, developing detailed instructions and guidance for various service contracts so that CDW policy is consistent, clear, and offers the optimum risk/reward ratio.
• Provide input on current workflow processes and procedures to continually improve the existing business model for maximum efficiency. Assist in updating department playbooks and wiki resources with these improved processes.
• Oversee created contracts with all parties from draft through to execution. Create customer- and provider facing documents by analyzing submitted written scope for compliance, comprehensiveness, and feasibility. Review and migrate content from third parties into CDW formats and templates, while ensuring accurate and complete flow-down of required terms and conditions. Conduct initial negotiations with customers and service providers on behalf of CDW.
• Serve as liaison to all stakeholders by assisting with process issues, training, and developing tools and language to capture important components of agreements and transactions.
• Ensure that SOW services sales entered through CDW sales ordering tools such as the AS400 are associated with the appropriate Master or "one-off" base contract vehicle. Work with stakeholders to ensure that purchase orders can readily be sent to partners and that invoicing is on-time and accurate.
• Provide effective communication to key stakeholders, assist stakeholders in expressing their needs, and manage information flow. Oversee contracting process. Provide guidance and coordination for all stakeholders. Maintain high levels of customer satisfaction via fast, accurate, and professional contract creation.
• Drive sales by demonstrating subject matter expertise across the entire services contracting business unit. Assist sales teams by advising on contract SOWs, terms and conditions and related content areas to help effectively drive incremental revenues in high-margin services sales.
• Mitigate the risk of service sales by spotting potential legal, business, and compliance issues via a professionally written contract vehicle.
• Build strong relationships with key coworkers and outside personnel.
• Provide services contract training to sales, services teams, and management.
• Address other issues, as they arise, related to SOWs and services contracting.
• Perform various administrative, support, auditing, project-related and other work, assigned on an as needed
• basis.

What we expect of you
Minimum basic requirements

• Bachelor's Degree
• 2 years applicable business experience
• Strong analytical skills with ability to recognize both business and legal risks and opportunities
• Ability to perform independently at a high level with minimal oversight
• Excellent communications skills, both oral and written using a variety of styles and techniques appropriate to the audience
• Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
• Applicant should demonstrate solid attention to detail with a penchant for accuracy
• Applies discretion when dealing with sensitive information/situations
• Ability to multi-task, to perform well under tight time constraints, to meet hard deadlines, and to respond quickly to emergent issues with poise and composure. A diplomatic and professional approach to business contacts.
• Proficiency with PC; command of MS Word, Excel, Adobe Acrobat, and Outlook
• Ability to maintain concentrated focus on details to spot even the most minor discrepancies and anomalies in contract documentation and scope statements
• Ability and willingness to travel up to 25% or as needed to other CDW locations, meetings and client sites

Preferred skills, experience, and qualities needed

• 3 years of experience in the field of professional services or other applicable information technology practice areas
• Background and relevant experience working directly in editing, journalism, technical writing, contract drafting, law, and/or information technology
• Experience with contract management software or other contract management workflow tools, such as SharePoint and Emptoris

Pay range: $62,000-97,200 depending on experience and skill set
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.