New

Enrollment Services Specialist (Temp)

Georgia State University
$15.00
United States, Georgia, Atlanta
1 Park Place (Show on map)
Aug 27, 2025
Description : Enrollment Services Specialist (Temp) Office of the Registrar Georgia State University The Office of the Registrar is responsible for registration, compliance, transcript management, degree conferral, document management, classroom scheduling, academic data reporting, Veteran benefits and Military Outreach. The Office of the Registrar at Georgia State University is seeking to hire a part-time Enrollment Services Specialist (Temp). WHAT MAKES GSU A GREAT PLACE? Flexible work environment. A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunity and mentorship. A rapidly growing center within an academic setting. WHAT WILL YOU DO: Provide cross-functional services in the area of enrollment services to include: registration, academic and biographical records, and issues related to campus and online course enrollment from the start of their academic career up through graduation. DUTIES AND RESPONSIBILITIES INCLUDE: Provide assistance with completing necessary processes and refer to appropriate resources on campus as necessary. Provide excellent customer service within a high-volume Enrollment & Registration Services Center environment. Public contact by counseling, advising, investigating, and problem-solving questions and issues from current and previous students, parents, faculty, staff, other college offices in all aspects of the enrollment process, including but not limited to in-depth registration, academic and biographical records, and issues related to campus and online course enrollment. Being responsible for charting each student in Salesforce and being logged in to our Q-Nomy system which students are queued for a better customer flow management. Live Chat in Salesforce and virtual appointments in Q-Nomy with assisting our students' portals. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Requirements: A Bachelor's degree and two years of related experience or a combination of education and experience. Preferred Requirements: Minimum two years' experience in an enrollment services environment or unit (i.e., admissions, registrar, student accounts, academic records, financial aid, etc.) Knowledge of Banner, admissions, registration, student accounts and financial aid. Successful experience in a customer service environment. Strong communication and analytical skills. Level or experience with Salesforce (CRM) system and Q-Nomy queuing system. Experience in higher education. Experience with FERPA and laws governing financial aid. Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills. Must have a collaborative, energetic and resourceful work style. Excellent oral and written communication skills. Excellent organizational and interpersonal skills. Department : Office of the Registrar Location : Alpharetta Campus Shift : 8:30am - 5:15pm / Part-time 20 hours Salary : $15.00 Pay Grade : Temp FLSA Status : Non-Exempt Job Type : Temporary Work Job Posting : 08/27/25, 3:10:53 PM Closing Date : 09/11/25, 3:59:00 AM Special Instructions : To be fully considered for this position, all candidates at the time of submission must provide the following documents: A complete and accurate GSU application Resume Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.