Senior Technical Support Analyst

About OUTFRONT

We are one of North America's most innovative media companies. We leverage the power of creative excellence, unbeatable locations and smart audience data to change the game for advertisers. Our purpose as a company is to help people, places and businesses grow stronger. To do this, we make meaningful connections between brands and people when they are outside of their homes through one of the largest and most diverse sets of out-of-home assets including billboards, transit and mobile displays across the U.S. We connect diverse audiences across over 150 markets and conduct our business considering all our stakeholders, from clients and employees, to the communities where we operate. We are committed to creating a diverse and inclusive work environment that promotes the growth of our people. Come join our industry-leading team!

What We Offer

OUTFRONT offers a comprehensive benefits program including:

• Medical, Dental, Vision (including same and opposite-sex domestic partners)
• HSA and FSA plans, Family Benefits, Pet Benefits
• 401(k) Plan with an Employer Match
• Paid Time Off, Commuter Benefits, Educational Assistance
• Robust Diversity, Equity and Inclusion program including 7 Employee Resource Groups (ERGs)

Your Role

We are seeking a highly skilled and experienced Senior Technical Support Analyst to join our team. This role involves providing comprehensive technical support to all employees, with a special focus on senior executives, including the CEO. The ideal candidate will have expertise in both Windows and Mac operating systems and demonstrate exceptional problem-solving abilities.

Your Responsibilities

• Provide advanced technical support for Windows and Mac systems, including troubleshooting hardware and software issues.
• Offer personalized technical assistance to senior executives, ensuring minimal disruption to their workflow.
• Manage and resolve complex technical problems, escalating issues when necessary.
• Install, configure, and maintain computer systems, software, and peripherals.
• Conduct regular system updates and maintenance to ensure optimal performance.
• Collaborate with IT team members to develop and implement effective support strategies.
• Document technical procedures and solutions for future reference.
• Maintain a high level of professionalism and confidentiality when handling sensitive information.
• Occasional after-hours/on call support may be required.
• This position requires 5 days/week in LA office.

Your Qualifications

• 5+ years of experience in technical support, with at least 2 years in a senior role.
• Proficiency in both Windows and Mac operating systems.
• Strong understanding of network protocols, security, and data management.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Proven ability to work effectively under pressure and manage multiple priorities.
• Experience supporting senior executives is highly desirable.

The salary range for this role is $90,000-$100,000 per year. Compensation is determined during our interview process by assessing a candidate's experience and skills relative to internal peers and market benchmarks evaluated for the scope and responsibilities of the position. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the California Salary Transparency Law.

OUTFRONT Media is not responsible for any fees related to unsolicited resumes.

OUTFRONT Media Is An Equal Opportunity Employer

All applicants shall receive equal consideration without regard to race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status or disability. Please refer to the OUTFRONT Media Affirmative Action policy statement.