Strategic Account Manager

POSITION SUMMARY: The incumbent will be involved in all phases of the sales process from quotes, orders, inventory management, invoice verification, logistics, loading, complaints, payment issues and process improvement activities to ensure a positive customer experience promoting sustainability and retention. This position is a part of the Sales team and reports directly to the VP of Sales & Marketing.

ESSENTIAL JOB FUNCTIONS:

• Serve as the lead point of contact for all customer requests and needs.
• Build and maintain strong and sustainable client relationships.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of orders according to customer requests or needs.
• Assist with challenging client requests or issue escalations as needed.
• Receive customer orders and ensure all orders are accurately entered in a timely manner.
• Field inbound calls from customers using sound judgment and company knowledge to effectively address, research and source customer inquiries, provide accurate pricing quotes and confirm product and service availability.
• Drive solutions for client inquiries via telephone and email.
• Ensure positive and productive communications with customers, carriers and suppliers to increase accuracy, timeliness and customer loyalty.
• Foster an environment of partnership with customers and carriers fostering a team approach to heighten customer satisfaction, reduce expenses, and increase profitability.
• Deliver client feedback to development teams to enhance future products and services.
• Coordinate with internal departments to ensure customer delivery commitments are successfully met.
• Perform other duties as assigned.

SKILL REQUIREMENTS:

• Industry knowledge required.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Must possess excellent verbal, written, and listening communication skills with strong negotiation and presentation abilities.
• Possesses a proven ability to define client issues and leverage resources to solve problems.
• Strong team player.

QUALIFICATIONS:

• High School Diploma required. College degree in business or related field or equivalent of work experience in sales, transportation and logistics, and/or petroleum industry.
• Minimum 5 years demonstrated work experience as an Account Manager, Inside Sales, Customer Project Manager, Order Entry or relevant work experience.
• Experience delivering client-focused solutions to customer needs.

WORK ENVIRONMENT:

• This position is remote based.
• The performance of this position will require exposure to the manufacturing areas where all areas require the use of personal protective equipment such as safety glasses, hearing protection, steel toe shoes and other mandatory safety equipment.

PHYSICAL DEMANDS:

• Sit or Stand as needed
• Walking primarily on a level surface for periodic periods throughout the day
• Reaching above shoulder height, below the waist or lifting as required to reach documents or store materials throughout the workday
• Proper lifting techniques required

SAFETY AND POLICY PRACTICES: Each employee must be knowledgeable of standard safety policies and procedures and adhere to the same while supporting the goals and objectives of the organization and recognizing the Company's need to achieve its business objectives. Each employee is responsible for complying with company hazardous waste disposal procedures.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.