New

Service Desk Analyst

TEKsystems
$25.00 - $35.26 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Milwaukee
Aug 22, 2025
Summary: We are seeking a Service Desk Support Specialist for a hybrid position in Milwaukee, requiring on-site presence three days per week. This person will provide technical support to internal users, addressing a wide range of IT-related issues and ensuring high-quality customer service. Responsibilities: * Respond to and troubleshoot 1st and 2nd level support tickets, ideally using tools like ServiceNow. * Resolve issues related to Windows operating systems and the Microsoft 365 suite. * Provide diagnostics and support for end-user tools and applications. * Document problem-solving techniques and resolution steps. * Provision and order software and physical assets, maintaining accurate asset records. * Monitor system health and reported incidents to assess service quality. * Escalate unresolved issues and facilitate resolution activities. * Prepare metric analyses and evaluate operating SLAs. * Stay current with new technologies and recommend improvements. * Handle high call volumes and resolve time-sensitive technical problems. Qualifications: * Knowledge of current IT trends, operating systems, applications, and equipment. * Understanding of programming logic as it relates to IT support. * Ability to communicate effectively and professionally. * Proficiency in interpreting technical manuals and instructions. * Strong research skills using various media including manuals and internet resources. Work Schedule: * Monday to Friday, either 7:00 AM - 3:30 PM or 8:30 AM - 5:00 PM. * Hybrid schedule with on-site presence required three days per week. * On-call rotation every six weeks. Pay and Benefits The pay range for this position is $25.00 - $35.26/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Milwaukee,WI. Application Deadline This position is anticipated to close on Aug 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.