Conversational AI Specialist with Full Stack Engineering

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.

Our employees have voted us as a 'Best Place to Work' 9 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!

What You'll Do

IronArch is seeking a Conversational AI Specialist with Full Stack Engineering expertise to support our work with the Department of Veterans Affairs (VA). In this role, you'll help improve access to healthcare, benefits, and services for millions of Veterans by designing and maintaining AI-powered virtual agent solutions across VA digital platforms.

As a key member of a cross-functional agile team, you'll collaborate with designers, product managers, and government partners to build scalable, user-centered conversational interfaces. Your technical and strategic contributions will help Veterans get the support they need-faster, more accurately, and with dignity.

Key Responsibilities

• Design, build, and maintain full-stack conversational AI solutions, including front-end interfaces, back-end services, and integrations with VA systems.
• Develop and optimize conversational flows and natural language understanding (NLU) models for VA's virtual agents, ensuring interactions are accessible, compliant, and Veteran-centric.
• Create and manage training datasets derived from real user interactions to improve AI accuracy and responsiveness.
• Ensure accessibility compliance (Section 508) and alignment with VA digital standards.
• Integrate AI chatbots across multiple platforms, including VA.gov, mobile apps, and internal systems.
• Perform end-to-end quality assurance, usability testing, and "bot bashing" to proactively identify and resolve issues.
• Collaborate with VA stakeholders to refine business logic, escalation pathways, and content priorities.
• Measure and report performance metrics, including containment rates, task completion, and user satisfaction.
• Contribute to continuous improvement by staying informed on conversational AI trends, open source tools, and best practices in government technology.
• Participate in sprint planning, retrospectives, and agile ceremonies, contributing to a high-performing, mission-driven team.

• Bachelor's Degree with 7 years of full-stack engineering experience, of which 1-3 years of experience in conversational AI (chatbot/NLU development, Dialogflow, Rasa, etc.)
• Proficient in front-end frameworks (React, Vue, etc.) and back-end languages (Node.js, Python, or similar)
• Familiarity with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines
• Experience building or supporting digital services in high-compliance environments (e.g., healthcare, government)
• Strong analytical skills to evaluate data trends, user interactions, and chatbot effectiveness
• Ability to work collaboratively in a fully remote, agile team environment
• Committed to equity, inclusion, and delivering human-centered services
• Passion for improving the lives of Veterans through technology
• Ability to obtain a public trust clearance

(#LI-remote)

Why IronArch Technology?

• Awarded Best Place to Work 9 times!
• Competitive compensation and market-leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
• Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
• 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
• 20 days of PTO accumulated per calendar year
• 11paid holidays
• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
• Sabbatical programs
• Company-paid short- and long-term disability
• Company-paid life insurance
• Voluntary life, accidental and indemnity income replacement benefits
• Professional development reimbursement
• Health club reimbursement
• Matching donation program and annual philanthropic activities
• Pet insurance
• And more!

Apply today to learn why IronArch Technology has been recognized as "Best Place to Work" for 9 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

In alignment with applicable state and local pay transparency laws, IronArch includes a salary range in our job descriptions to support equity and transparency in our hiring process. The compensation range provided reflects what we reasonably expect to offer for this role, with the final offer determined by a variety of factors including skills, experience, and scope of responsibilities.