New

Centralized Scheduler

UNC Health Care
United States, North Carolina, Rocky Mount
2460 Curtis Ellis Drive (Show on map)
Aug 22, 2025
Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Responsible for scheduling patients for diagnostic tests and procedures as ordered by referring physicians. Responsible for informing patient and/or physician staff of proper preparation and instructions for tests ordered, and any pre-certs they need to acquire. Responsible for verification of orders for all appointments scheduled. Must maintain effective communication with physician offices and ancillary departments with the hospital. Responsibilities: Scheduling Competency Skills Assessment Communicates effectively with external customers over the telephone. Efficient and accurate keyboard usage Processes requests for appointments Uses good judgement in determining the type and location of requested appointment Collaborates with clinical staff to accommodate appointment requests. Obtains physician order for appointment/ procedure as necessary Coordinate special tests with Radiologist availability schedule Create a visit in the billing system in conjunction to the scheduled appointment Reschedule or cancel appointments as requested Perform medical necessity screening on all Medicare Patients Accurately and completely complete the "Accept" format as designed by the clinical department for each appointment type Notify caller of any scheduling "preparations" attached to each appointment type as designed by the clinical department. Processes faxes received either by external fax or fax software (Proficient) Accurate use of medical terminology Other information: Certified Healthcare Assess Associate from National Association of Healthcare Assess Managers (NAHAM) preferred 2 years of experience in Healthcare/Medical - Medical Secretary Knowledge of medical / imaging terminology Telephone experience required. Significant computer experience required Working knowledge of hospital scheduling system preferred. Customer Service experience required. Job Details Legal Employer: Nash Hospitals Entity: Nash UNC Health Care Organization Unit: NGH Registration Discharge Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: NASH HC Exempt From Overtime: Exempt: No