New

Control Management Senior Manager

Deloitte Global Services Limited
United States, Tennessee, Nashville
Aug 22, 2025
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Work you'll do The Control Management Senior Manager-ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT to allow for an effective, efficient and adaptable risk governance capability and contribute to its continuous improvement. Direct control development across DT, driving a consistent approach utilizing the IRM capabilities within ServiceNow. Deliver the DT control library architecture and control data management. Secure commitment from member firms and stakeholders in the global firm to participate in the Technology Standards and Maturity Assessment with the objective to assess the member firm's overall IT capability/maturity and to help them establish their own priorities. Keep abreast of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other change management/transformational initiatives. Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms and line of businesses hot topics while sharing the technology risk knowledge amongst the team where applicable. Advise member firms on technologies, processes and procedures to address gaps in conjunction with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to streamline the test approach. Lead the planning on various DT control management programs including development of a control library Manage the integration of controls management into DT processes and various assessment programs to support the identification of controls and control enhancements in end-to-end processes, recommend remediation actions, and share insights and best practices with Deloitte Technology as a proactive measure to reduce the likelihood and impact of future risk events * Track first line of defense (1LoD) remediation progress and/or communicate recommendations for corrective action in controls where they relate to control management activities for control owners The team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Qualifications Do you possess the following?: * Leading and delivering at least one end to end program process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk management processes. * An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001,SOC2 * Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. * A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset) * Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL certification an asset) * Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs * Experience developing a control library and automating into a tool such as ServiceNow IRMAbility * Ability to influence and persuade at all levels from IT technical staff up to CIOs * Ability to manage virtual teams in multiple time zones, culturally astute * Be able to build key relationships across the GTS function and member firm network utilizing excellent relationship management skills * Ability to manipulate complex data * Goals-oriented, self-starter and able to work independently with little daily supervision * Adaptability to and ability to embrace a wide range of cultures * Excellent written and oral communication skills * Additional language an asset * Application development experience Our culture At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career. Professional development From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Benefits At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do-that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being. Recruiting for this role ends on June 28, 2025. Deloitte Global is required by local law to include a reasonable estimate of the compensation range for this role for individuals applying to work in our Chicago locations. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $ - $ for individuals applying to work in these locations. At Deloitte Global, we know we're at our best when we look out for one another; prioritize respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider. June 28, 2025 Chicago