Manager, Quality Assurance - IntelliScript (Remote)

What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman's commitments to our people, diversity and inclusion, social impact, and sustainability.

What this position entails

IntelliScript's Information Technology team has been a key part of our success and is critical to our future as we migrate our platforms from on-premises to AWS and modernize our customer-facing APIs and web applications. In this role, you will establish and lead a comprehensive quality program that ensures our products meet the highest standards of reliability, security, and customer satisfaction, with an emphasis on transitioning from manual to automated testing. You will also be responsible for identifying opportunities for more immediate process improvements that can enhance our testing efficiency and effectiveness.

Your role will entail mentoring and coaching of our Quality Assurance Engineers, with close collaboration across the practice to enhance our quality practice. You will work closely with the development, product, and operations teams to ensure that our quality objectives are aligned with our business goals and customer expectations. You will also be expected to define and implement quality metrics, standards, best practices, and communication plan. Your leadership will be instrumental in building a scalable, cloud-ready quality infrastructure and embedding quality into every stage of our software development lifecycle. Our ideal candidate has the ability to see the bigger picture and be hands-on as needed.

What you will be doing

• Act in a player/coach capacity leading the collaborative effort to design and implement a robust quality assurance program that supports both legacy and cloud-native applications
• Mentor and support teams implementing test automation, including unit testing, integration testing, performance, and end-to-end testing
• Assess team skills and capabilities, and develop tailored training and mentoring plans to support cloud, automation, and modern testing practices
• Manage one or more automation engineers while facilitating collaboration across our quality assurance engineers embedded in scrum teams
• Drive our development teams towards best practices and increased automation
• Manage the search, evaluation and PoC of 3^rd party tools that will support the overall test strategy
• Define, track, and communicate key quality metrics and OKRs to guide improvements and celebrate progress
• Work with the development teams to create standardized documentation and test management procedures
• Be an advocate and expert for quality and testing across the entire software development life cycle

What we need

• 5 - 10+ years of relevant experience in quality assurance, automated and manual testing
• Experience establishing and scaling quality programs in organizations undergoing cloud migration and technology transformation
• Strong knowledge of quality assurance methodologies, tools, and best practices
• Prior experience with leading by influence and mentoring team members
• Experience building and testing in the cloud (AWS and/or Azure)
• Proven experience elevating the quality practices of software development teams, pertaining to both legacy stack and future modernization
• Experience with full software development lifecycle practices
• Ability to ramp up quickly on both new technologies and existing technologies
• Excellent technical design, problem solving, and debugging skills
• Excellent collaborative skills, with strong written and verbal communication
• Self-motivated team player who can run with a project and is willing to pitch in as needed

What you bring to the table

• Proactive and positive approach to solving problems, and correcting issues
• Facilitate collaboration among team members
• Demonstrated "let's find a way to do it" attitude - no task is too big or too small, always willing to pitch in and help someone else
• Commitment to fostering an inclusive, growth-oriented team culture.
• Loves to learn, takes every opportunity they're given to develop knowledge and skills
• Able to move projects along in a timeframe
• Self-driven to assess a need, research the situation, then present a resolution
• Meticulous attention to detail
• Highly skilled at prioritizing multiple concurrent tasks, such as projects in different phases and internal research requests
• Ability to understand and communicate with audiences that are both technically and not technically minded
• Demonstrate ability to quickly learn new concepts and software
• Understand how one person's tasks and responsibilities are related to other roles, departments, and within the overall business
• Adapt to the needs of the business, and take on additional responsibilities

Wish list

• Continued education and/or advanced degree(s)
• Experience in environments subject to HIPAA and/or PCI regulations
• Experience in software-as-a-service, actuarial science and/or insurance underwriting industry
• Understanding of DevOps principles
• Experience working within the Scaled Agile Framework

Location

The expected application deadline for this job is October 15, 2025. This position will be based out of the Milliman office in Brookfield, WI; however, candidates hired into this role may work remotely anywhere in the U.S. Applicants must be willing to travel to the Milliman office in Brookfield, WI for quarterly PI Planning and the annual team meeting.

The overall salary range for this role is $104,900 - $232,680. For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, Pennsylvania, Virginia, Washington, or the District of Columbia:
  
  
  
  • $115,390 - $190, 410 if overall experience is less than 10 years; and
  • $129,250 - $213,290 for experience greater than 10 years.
  
  
  
  
• New York City, Newark, San Jose, or San Francisco:
  
  
  
  • $125,880 - $207,720 if overall experience is less than 10 years; and
  • $141,000 - $232,680 for experience greater than 10 years.
  
  
  
  
• All other states:
  
  
  
  • $104,900 - $173,100 if overall experience is less than 10 years; and
  • $117,500 - $193,900 for experience greater than 10 years.
  
  
  
  

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

Benefits

We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
• 401(k) Plan - Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program - Recognizing employee contributions.
• Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays - A minimum of 10 paid holidays per year.
• Family Building Benefits - Includes adoption and fertility assistance.
• Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D - 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability - Fully paid by Milliman.

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.