Dispatcher

PSECC Dispatcher
-Positions in the class are responsible for the duties of a dispatcher in a Public Safety Answering Point(PSAP), using 911 systems, security systems, terminals, computers, and other telecommunications equipment for the University of Minnesota.

TYPICAL DUTIES (These examples do not include all possible tasks in this work and do not limit the Assignment of related tasks in any position of this class.)
-Function as the 911 Public Safety Answering Point for the University of Minnesota community. Receive, prioritize, and disseminate information to process emergency and non-emergency calls for service on the Twin Cities' campuses.
-Dispatch, monitor and track police, Emergency Management, Environmental Health and Safety, and UMEMS responses. Assign appropriate emergency personnel accurately and efficiently. Coordinate all telephone and radio activity. Interpret, condense and accurately document incidents.
-Operate numerous complex communications systems, including computer-aided dispatch (CAD), multi-line 911 telephone, multi-channel radio, video surveillance, card access, alarm systems, station controls, and emergency notification systems.
-Maintain Criminal Justice Information System (MnJIS) certification for terminal operation in compliance with the National Crime Information Center (NCIC) standards. Receive, access and relay information obtained from CJIS/NCIC data systems and other resources, and relay to personnel in the field. Provide entry and removal of "Hot Files" data into the Minnesota and National Criminal Justice Information systems.
-Implement incident, situational or emergency processes to include standard deployment, disasters, special events and other contingencies. Activate alert and paging systems as determined by situational guides. Implement the Emergency Communications Protocol during major incidents.
-Evaluate situations, organize thoughts and respond quickly in emergency and stressful situations. Maintain a thorough knowledge of University campus and surrounding community geography and characteristics. Maintain a working knowledge of incident command, University operations, tactical incident dispatching, and jurisdictional agreements and updates.
-Review, understand, and integrate policies, procedures, memos, announcements, and updates daily, as well as pertinent federal, state, and local laws, rules and regulations. Maintain standard operating procedure integrity while working under emotional conditions. Uphold public safety expectations regarding standards of service and standards of care. Perform duties without direct supervision and demonstrate sound judgment while upholding a professional image.
-Perform basic troubleshooting on communication's center equipment, as required.
-Oversee maintenance and repairs to assure functionality of communications center equipment and elements.
-May train, orient, and review the work of other employees.

SUPERVISION
-This position is non-supervisory but may assign, direct, train or review the work of other staff.

WORK ENVIRONMENT
-This position may be required to work on holidays, evenings, and weekends. The position makes critical decisions independently and carries out duties in a high stress environment.

REQUIRED QUALIFICATIONS
-High school diploma or GED equivalent.
-Minimum of Two year experience conducting public safety dispatching within the last 3 years to include experience working with advanced Computer Aided Dispatching (CAD) systems; 800 MHz trunked radio systems; and 911 telecommunication systems.
-Perform multiple complex activities simultaneously and work with frequent interruptions. Ability to maintain composure and control under adverse conditions. Effectively listen, correctly comprehend, and respond clearly under a variety of conditions.
-Minimum typing speed of 35 words-per-minute; perform data-entry at minimum rate of 3500 keystrokes per hour.

DESIRED QUALIFICATIONS
-Experience conducting video and/or electronic surveillance, alarm management and response, access administration, or related activity. Equivalent combination of related college or vocational coursework may substitute for work experience.

Pay Range: $33.91-$43.47/hr; depending on education/qualifications/experience

Time Appointment Category: 75%-100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.)

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).