Fraud Investigator

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Summary:

Provide fraud and loss prevention, investigation, recovery and restitution on external fraud, including but not limited to check, debit card, and electronic transactions.

Essential Duties and Responsibilities:

• Processes claims and performs loss prevention for check, debit card and electronic transactions.
• Reviews and processes online banking transactions.
• Reviews and processes charge offs, including creating payment plan agreements, completing agency reports, and handling recoveries.
• Works with collection agencies, criminal courts, attorney offices, Federal law enforcement and civil courts as necessary.
• Files required reporting regulatory directives, including SARs, police reports, audits and exams.
• Utilizes security systems and obtains pictures and/or videos as needed.
• Creates fraud/loss training programs and delivers training to various departments, staff or the public.
• Meets all legal and regulatory requirements.
• Attends conferences, seminars and other education opportunities as necessary to stay up-to-date on laws, regulations, trends and best practices.
• Performs other duties as assigned.

Qualifications:

• Strong oral and written communication skills
• Team oriented, possesses a positive attitude and works well with others.
• Strong analytical skills
• Ability to conduct group presentations
• Ability to prioritize and multi-task in a fast paced environment in order to meet deadlines.
• Strong organizational skills, detail oriented, efficient and ability to maintain a high degree of accuracy.
• Aptitude to grasp risk scoring methodologies and techniques
• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.

Supervisory Responsibilities:

• None

Education and/or Experience:

• High School Diploma or equivalent
• Minimum one to two years of banking operations experience, preferably with debit cards and online banking
• Experience with check fraud preferred
• Knowledge of legal system (UCC's, EFT, Criminal system, litigation) preferred
• Expertise with Regulation E and MasterCard rules preferred

Computer and Software Skills:

• Skilled in operation of a personal computer, including Microsoft Word and Excel
• Bankway
• Google
• Experience in loss prevention systems is preferable
• Salesforce experience helpful

Certificates, Licenses and Registrations:

• None

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources athr@enterprisebank.com.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.We are proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.If you would like more information about your EEO rights as an applicant under the law, please click HERE.