Director Solutions Consulting

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As the Director, Solutions Consulting, you will play a pivotal role in driving our sales success by leading and managing a high-performing team of Solution Consultants. You will provide technical leadership and be responsible for setting a vision and executing a strategy, all while aligning with Sales Leadership in pursuit of our growth objectives. You will collaborate closely with our Sales, Customer Success, Marketing, and Product Management teams representing the requirements of the North America Commercial & Territory region.

What you'll do:

• Lead a team of Solution Consultants, providing guidance, mentorship, and performance coaching.
• Align with the sales leadership team to develop and execute effective sales strategies aligned with organizational goals.
• Drive continuous improvement initiatives within the team, optimizing processes, tools, and resources to enhance efficiency and effectiveness.
• Act as a trusted advisor to the sales team, providing technical expertise, product knowledge, and solution guidance throughout the sales cycle.
• Understand customer needs and objectives, and design tailored data-driven solutions to address their unique challenges and requirements.
• Empower the team to craft and deliver technical presentations, demonstrations, and proofs-of-concept to prospects and customers, using storytelling techniques to showcase the value and capabilities of our solutions.
• Collaborate with the product management and engineering teams to provide data-driven feedback on product enhancements, identify market trends, and contribute to product roadmap development.
• Stay up-to-date with industry trends, emerging technologies, and competitor offerings to maintain a competitive edge in the market.
• Provide the executive team with regular data-driven reporting and analysis on solutions consulting activities, metrics, and performance.
  

Qualifications:

• Bachelor's degree in a relevant technical field; advanced degree preferred.
• 5+ years of experience in solutions consulting, technical sales, or related roles.
• Proven track record of leading and managing high-performing teams.
• Strong understanding of AI, CCaaS, Customer Experience, and Digital domains
• Excellent communication and data-driven storytelling skills, with the ability to convey technical concepts to both technical and non-technical audiences.
• Strategic thinking and problem-solving abilities to architect innovative data-driven solutions for customers.
• Collaborative mindset with the ability to work effectively across sales, product, and engineering teams.
• Results-driven with a focus on achieving and exceeding data-driven sales targets.
• Proficiency in relevant software tools and technologies

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.