Learning Experience Specialist

Job Description

PCG is seeking a Learning Experience Specialist to join our Strategic Development team located in our corporate headquarters in Lenexa, KS. In this role, you'll combine technical know-how and instructional design expertise to craft seamless learning experiences across the organization-from identifying needs and designing solutions to administering content and supporting users in our Learning Management System (LMS).

The goal of our Strategic Development department is to support personal and professional development through learning, connection, and exploration. We pride ourselves on continuously seeking strategies to inspire and motivate our teams, and we hold strong the values that have made this company what it is today. Our team is seeking an individual who is passionate, curious, and motivated to make the most of their talents.

As the primary system support contact for learning technologies, you'll provide first-line troubleshooting assistance and educate users on LMS functionality. You'll also collaborate with stakeholders to design, develop, and deliver high-impact learning experiences that drive performance and professional growth.

This is an exciting opportunity to blend creativity, technology, and strategy in a fast-paced, learner-focused environment.

• You're a proactive self-starter who thrives working independently and collaboratively.
• You're a natural collaborator who's ready to roll up your sleeves and get involved across teams and locations.
• You think like an owner, driven by Character, Capacity, and Commitment.
• You seek constant improvement and bring a process-oriented mindset to everything you do.

This position will contribute to the overall success of our learning and development initiatives in both strategic and supportive ways. The role requires collaboration with all levels - from individual contributors to top leadership - to ensure a positive experience for learners and to provide best-in-class issue management and resolution. As a part of our team, you will work both independently and as a team member in a fast-paced environment. Other responsibilities include, but are not limited to:

Learning Design

• Apply instructional design and adult learning principles to develop both digital and in-person training experiences.
• Partner with subject matter experts (SMEs), content creators, and stakeholders to identify learning needs and translate them into impactful solutions.
• Design and develop storyboards, eLearning modules, facilitator guides, and job aids.
• Continuously evaluate learning content to ensure alignment with organizational goals and learner feedback.

Learning Systems Support

• Serve as the first point of contact for employees with LMS questions or issues, providing hands-on troubleshooting and user education.
• Act as the primary system administrator for the Learning Management System (LMS)-responsible for configuration, maintenance, course setup, and implementation of new features.
• Collaborate with vendors and IT to ensure system functionality, integration, and performance.
• Manage learning data including enrollments, completions, reporting, and analytics.

Collaboration & Innovation

• Work closely with the Strategic Development team to drive a unified learning experience strategy.
• Explore new tools and methods to elevate learner engagement and digital adoption.
• Support project management efforts using agile and iterative development approaches.

Basic Requirements

• Bachelor's degree in Instructional Design, Educational Technology, Organizational Development, or related field.
• 1-2 years of experience in instructional design or L&D.
• 2+ years of learning systems administration; Cornerstone preferred.
• Strong understanding of adult learning principles and instructional design methodologies.
• Proven ability to troubleshoot technical issues and quickly learn new software, applications, and tools.
• Technologically proficient with a strong working knowledge of learning technologies and business tools, including Learning Management Systems (LMS), eLearning development tools (e.g., Articulate 360), video/audio editing software (e.g., Camtasia, Audacity), web conferencing tools (e.g., Zoom, Teams), web development platforms, design software (e.g., Adobe Creative Suite, Canva), and Microsoft Office applications (Excel, SharePoint, Teams).
• Strong communication, problem-solving, organizational, and personal leadership skills.
• Ability to contribute to projects throughout the entire project lifecycle, from analysis to evaluation and continued iteration.
• Strong data analysis, evaluation, and reporting skills.
• Must be comfortable in a team environment and willing to collaborate and contribute on a variety of projects by refining ideas, strategizing around new initiatives, and iterating ongoing initiatives to achieve the desired results and continually improve approaches
• Strong communication, writing, and interpersonal skills; able to simplify complex ideas to suit diverse audiences.
• Excellent organizational, problem-solving, and time-management skills; able to manage multiple projects simultaneously.
• Experience analyzing data and generating reports to inform learning effectiveness and continuous improvement.
• Skilled in designing for a variety of formats and mediums, including SCORM-compliant eLearning, video, web, and print-based materials.
• Ability to manage the full learning lifecycle-from needs analysis and design to development, delivery, and evaluation.
• Comfortable working in a collaborative team environment and contributing to brainstorming, refinement, and iteration of ongoing projects.

• Cornerstone LMS experience (or equivalent system)
• Articulate 360 experience (or equivalent authoring software)
• Techsmith product (Camtasia, Snagit) experience
• Adobe Creative Suite (Illustrator, Photoshop, InDesign) experience
• Construction industry experience a plus
• Bilingual Spanish fluency a plus

Benefits

At Performance Contracting, our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.

In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:

• Competitive pay
• Incentive bonus plan
• Employee stock ownership plan (ESOP)
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, AD&D, and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

PCG is a background screening, drug-free workplace. In accordance with the provisions of Tennessee Code Annotated (T.C.A.), Title 50, Chapter 9, PCG's Drug-Free Workplace Program includes drug and alcohol testing as part of the hiring process and throughout employment, as applicable.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

NOTICE TO STAFFING FIRMS, AGENCIES AND EMPLOYMENT VENDORS:

Performance Contracting Group and its affiliates will not accept unsolicited resumes from third party recruiters without a signed Fee Agreement in place AND a candidate has been submitted into our applicant tracking system (Dayforce). Vendor solicitation should be directed to the Corporate Recruitment Department directly; as such, firms that circumvent the required compliant process will be barred from submitting candidates. In the absence of a signed fee agreement AND proper resume submission, PCG does not recognize any claim on a candidate by a third party, will consider unsolicited resumes the property of the company and reserves the right to engage and hire those candidates without any financial responsibility to the third-party vendor.

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