New

Process Specialist

Embry-Riddle Aeronautical University
paid holidays, retirement plan
United States, Florida, Daytona Beach
Aug 21, 2025
Job Description Embry-Riddle: A Global Leader in Aviation and Aerospace With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space. The Opportunity: The Department of University Student Financial Services on the Daytona Beach Campus is currently hiring a Process Specialist to join the team. The Process Specialist is responsible for the analyzing and auditing of student and organizational accounts. The incumbent requires an in depth knowledge of the billing process including contracts in Campus Solutions. To ensure this incumbent has a full understanding of a student's life cycle they must have extensive knowledge and understanding of the registration process, financial aid awarding guidelines, and the payment policy and cancellation process. They must also know VA chapters 33, 31, 35, 30 as well as all military branches and other third-party sponsors. This knowledge is used for processing and analyzing the sponsored billing module through Campus Solutions queries. This incumbent requires in-depth knowledge of the Workflow module in the Oracle system. This person must be detail orientated with the skillset to recognize anomalies in third party sponsor billing, third party payments and other invoice related processes. It is required that this person must have the understanding and knowledge of State and Federal Regulations as well as University policy and procedures. The Process Specialist will provide customer service to staff, Faculty and third party sponsors. The Process Specialist must have a broad understanding of the Residential and Worldwide accounts and provide efficiencies in all process that the Student Financial Services Department handles. The Process Specialist will handle a wide variety of tasks for both the Worldwide and Residential campuses, including but not limited to the VA Debt process, CommGens, Third Party Billing, Refunds, Abandoned Funds, Collections, Summer Abroad, Flight Programs, Returned Payments and Freshman Bills. This person will also analyze various processes for efficiencies and effectiveness. Proficiency will be expected in Campus Solutions, Touchnet, Knowledge Lake and Microsoft suite applications. Responsibilities include the following: Monitor, audit and reconcile the DB and WW VA Accounts, which include the VA debt process and state refunds Process adjustments to VA contracts Various service indicator removal Service employee accounts with balances Back up other Process, Billing, and Systems Specialists Manage mass posting of wires Process returned payments Send necessary communications Monitor, post, audit and adjust summer abroad Invoice and collect on organizational accounts Manage the freshman billing process Monitor and pull various service indicator reports Provide extensive assistance to other ERAU departments and students Perks Await You at Embry-Riddle! Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you! Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period. Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. Qualifications Required Education and Qualifications: Bachelor's degree preferred Minimum of 3 years of work-related experience including background in customer service. Proficiency using Microsoft Office Suite with extensive experience in Excel Demonstrated self-starter, with strong analytic, problem solving, and critical thinking skills Strong communication skills (both verbal and written), interpersonal and organizational skills Ability to work well with diverse internal and external constituents in a team-oriented environment Coordinate and maintain multiple tasks simultaneously as well as deliver responses and results within established time frames Compensation: The hourly pay range for this position is $20.00 to $21.00, with a starting hourly pay expectation around $21.00. The final offer will consider the candidate's skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs. Application process/requirements To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R310211. Please attach all relevant materials to your application when you apply online. Complete submissions include: Cover letter Full Resume Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.