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New

Service Writer

Maricopa County
parental leave, sick time, tuition reimbursement
United States, Arizona, Phoenix
3325 West Durango Street (Show on map)
Aug 20, 2025

Posting Date

08/20/25

Application Deadline

08/24/25

Pay Range

$19.75 - $30.50 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

Equipment Services

About the Position

As a key member of the Equipment Services team, the Service Writer will be responsible for effectively coordinating and managing the maintenance and repair services for Maricopa County's fleet of vehicles. In this position, it is important to have exceptional communication skills, a strong technical aptitude, and the ability to multitask in a fast-paced environment.

About Us

The Equipment Services Department supports a fleet of over 3,400 vehicles that journey over 25 million miles a year. Join a team of highly trained professionals who have developed an extensive maintenance and asset replacement program to ensure our vehicles are operating efficiently and safely.

Proud to Offer

  • Work with a greater purpose

  • Tuition reimbursement

  • Exceptional work-life balance

  • Opportunities for growth and development within Maricopa County

  • Low-cost, high-value healthcare for you and your qualifying dependents

  • Child care benefits including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively

  • Paid vacation, sick time, and parental leave

  • Extensive wellness program, including healthcare premium discounts

  • Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

  • Learn more at Work With Us | Maricopa County, AZ

We Require

  • Two years of proven experience in a customer service role, preferably in an automotive, manufacturing, or industrial environment

  • High school diploma or GED

  • A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

  • Must possess or have the ability to obtain a valid Arizona driver's license at the time of hire

We Also Value

  • Automotive service writer experience

  • Experience with FASTERWEB fleet software

  • Three years of experience in an automotive, manufacturing or industrial environment

Job Contributions

  • Serve as the primary point of contact for fleet maintenance and repair services.

  • Identify customer needs and provide accurate and timely information regarding services, pricing, and estimated completion times

  • Receive and review work orders, ensuring that all necessary information is complete and accurate

  • Collaborate with fleet technicians to schedule and prioritize repair and maintenance tasks

  • Update customers on the progress of their vehicles and address any concerns or questions

  • Upload invoices and process payments for completed services

Working Conditions

  • Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree

  • Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

Selection Procedure

  • Only the most qualified candidates will be considered

  • Consideration will only be given to candidates who submit online applications

  • Candidates will be contacted primarily through email and their Workday online application profile

  • Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!

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