Lead Product Analyst

The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position.

Optum Serve is dedicated to serving our nation's military and Veterans. We have the honor to support federal agencies in their efforts to advance the United States health care system and improve the overall health and well-being of all those who serve or have served our country. Our health services are designed to help everyone live healthier lives.

The Lead Product Analyst at Optum Serve is a pivotal leadership position, dedicated to steering quality assurance initiatives and mentoring team members throughout the software delivery lifecycle. This role is instrumental in shaping and executing testing strategies, ensuring that our solutions are reliable, scalable, and aligned with user needs. By promoting a culture of continuous improvement and collaboration, the Lead Product Analyst champions best practices in testing. Additionally, this role harnesses AI tools to boost efficiency and inform decision-making, driving innovation and delivering impactful digital solutions that advance Optum Serve's mission.

Responsibilities

• Lead quality assurance efforts across multiple Agile feature teams, with a focus on test strategy, execution, and continuous improvement.

• Mentor and guide team members in best practices for QA testing, fostering a collaborative and growth-oriented environment.

• Act as a subject matter expert in quality assurance methodologies, testing practices, and defect prevention strategies.

• Translate business requirements into clear, testable technical specifications and ensure alignment across teams.

• Design and implement complex test cases, procedures, and scripts to validate functionality and performance.

• Promote and enforce quality standards throughout the software delivery lifecycle, including Test-Driven Development and Agile practices.

• Collaborate with engineering, product, and business stakeholders to ensure solutions meet user needs and quality expectations.

• Leverage AI tools to enhance testing efficiency, identify patterns, and support data-driven decision-making.

• Participate and at times lead discovery sessions, backlog refinements, and design reviews to ensure testability and quality are embedded early in the development process.

• Support on-call rotations through troubleshooting and resolving system issues.

• Maintain clear and comprehensive documentation for testing processes, configurations, and system changes.

• Continuously evaluate and improve QA tools, frameworks, and workflows to drive innovation and scalability.

Required Qualifications:

• High School Diploma/GED (or higher)
• 4+ years of experience in a business analyst role or Quality engineer role
• 3+ years of experience using MS SQL, SQL query language to write simple and complex queries
• 3+ years of experience in technical writing and/or software documentation
• 3+ years of experience with Microsoft Office programs
• 1+ years of experience leveraging AI tools in the software development lifecycle to improve quality and efficiency
• United states citizenship is required for this position
• Ability to obtain and maintain a suitability or determination of eligibility for a confidential/ secret or top-secret security clearance

Preferred Qualifications:

• Strong analytical and problem-solving skills
• Capability to work independently as well as on a team in both a lead and support role and prioritize work while meeting critical deadlines
• Experience working as a liaison between IT professionals and operational stakeholders

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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