Customer Program Manager

Job Title: Customer Program Manager

Job Location: Seattle (Renton), Washington

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for a CUSTOMER PROGRAM MANAGER to manage multiple levels of customer interaction and serve as a single point of contact to one of our largest strategic DGF customers with a complex supply chain. This position will be based at our Seattle (Renton, WA) location.

Key Responsibilities:

• Develop and maintain a strong business partnership at all levels with external customer
• Drive tactical and operational performance, root cause analysis, proactive strategic and tactical DGF supply chain development for all DGF products (Air, Ocean, Domestic, and Brokerage) and handle all customer escalations
• Create and present to external customer in scheduled customer facing meetings to discuss performance, opportunities and strategy
• Liaise with regional counterparts to develop and coordinate cross-regional development and initiatives to deliver streamlined solutions
• Provide focus and support to the OEC (Operational Excellence Center) team as well as to the field operations management team to drive operational effectiveness.
• Provide DGF stations support with visibility to better manage the flow of goods, materials and data between multiple origins and destinations to drive operational inefficiencies through tactical execution aligned with product best practice
• Provide country / regional product operations management team for support to drive operational effectiveness and enhancement of network cooperation
• Provide regional / global product teams with visibility of any special projects and any operational issues that may impact customer performance
• Work closely with global / regional AFR (Air Freight) / OFR (Ocean Freight) management team to ensure harmonized product roll-out and end-to-end solution delivery (origin & destination)
• Work closely with global / regional AFR / OFR management team to ensure proper supply/demand planning for seasonal business peaks
• Drive collaboration with Customer Solutions and Innovations and other DHL Group business units and external partners to craft solutions to meet customers changing needs and expectations
• Drive and support revenue and GP growth for accounts in scope
• Ensure there are no A/R or cashflow issues for accounts in scope

Skills / Qualifications:

• Advanced understanding of Air and Ocean freight services and the overall logistics and /or supply chain industry
• Experience with Air and Ocean freight services
• Developed problem solving and presentation skills
• Superior written and verbal communication abilities
• Excellent interpersonal and customer service skills, capacity to establish and maintain strong relationships
• Strong background in data analysis and performance metrics
• Previous Process Management, Project Management, Operations Management and Change Management experience
• Advanced understanding of Accounting functionality in a Supply Chain Environment
• Proficient computer skills: MS Office (Outlook, Excel, Word, PowerPoint)
• Working knowledge of CargoWise is ideal
• BA or BS Degree preferred
• Minimum 5 years related experience preferred

Pay Range $101,610,00 - $ 135,480,00 + (Based on Experience)