BFT - IHP Development Services Manager (Temporary)

Massachusetts General Hospital
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Aug 20, 2025
MGH Institute of Health Professions is a graduate school in Boston that provides entry-level and post-professional programs in Nursing, Communication Sciences and Disorders, Genetic Counseling, Occupational Therapy, Physical Therapy, and Physician Assistant Studies. The PhD in Rehabilitation Sciences and a PhD and Master of Science in Health Professions Education have been added in recent years to meet rising demand for highly educated health care professionals, educators, and researchers. Integrating classroom learning with research and clinical experience, the Institute grants doctoral degrees, master's degrees, awards certificates of advanced study, and offers continuing education to practicing professionals. This is a 40 hour / week position. The Development Services Manager (DSM) provides management and coordination of development procedures, processes, record/data analysis, and materials central to the IHP's fundraising and alumni relations activities. The DSM is responsible for a number of operations critical to the success of the IHP's fundraising and alumni relations programs including, but not limited to, data management, prospect research, endowed fund management, performance management, and management of event logistics (development-related events), and the central point person on the Blackbaud CRM, known internally at "Atlas". The DSM will provide high-level customer service in interacting with all prospects and donors. This position reports to the Executive Director of Development and works collaboratively with the other development and alumni relations staff. Principal Duties and Responsibilities: Serve as the Atlas expert within the development office to ensure that all staff utilize Atlas fully. Assist development and alumni relations staff in their knowledge and use of Atlas. Represent the Development Office on all Mass General Brigham Enterprise Development Office committees and councils pertinent to this critical responsibility. Oversee and manage information and records in Atlas database for the Development Office, including oversight of gift processing and record keeping, gift acceptance procedures and policies, gifts receipting and acknowledgement; gift-in-kind, pledge and data entry; matching gift program, and alumni/donor/prospect biographical information database. Lead or participate in projects associated with designing, implementing, testing, and maintaining of complex systems using the Atlas software. Work with Finance to resolve any variances/discrepancies. Work with the MGB Enterprise Development Team to create new reports and dashboards as needed. Build complex queries and exports for fundraising and stewardship communications. Develop and prepare gift status and fundraising reports and provide statistical analysis and evaluation of fundraising activities for departmental, Institute-wide and external (MGB) distribution. Includes, for example, producing the Donor Roll in collaboration with the Office of Communications & Marketing. Manage prospect/donor portfolios and assignments and ensuring accurate tracking. Provide prospect research and screenings for Executive Director of Development, President, and others in the Development Department. Oversee all endowed funds with each school and program, working with Finance Office and other departments and schools as necessary to ensure all endowed funds are used and stewarded in accordance with donor's intent. Oversee tracking of the office's planned giving program, providing support to the Executive Director of Development. Ensure that the Development Office is compliant with MGB Gift Acceptance Policy and IRS regulations as they pertain to gift acceptance, processing, and acknowledgement. Manage the workflow around fundraising events in Atlas including, but not limited to, developing dashboard, coordination of sponsorships, overseeing gift processing and tracking, data management, attendance, and event communications. Work closely with the Director of Alumni Relations to build a strong pipeline of alumni data for improved engagement and employment data tracking. This includes various engagement events through Formstack registrations and surveys, LiveAlumni employment reports and data from the academic programs. Create and run imports using BrightVine Data Link to add and maintain data in Atlas including education history and biographical updates. Perform other duties as requested by the Executive Director of Development Qualifications: Bachelor's degree, and preferably a graduate degree, in nonprofit management or related discipline, or a combination of education and equivalent experience Three to five years of relevant professional experience, preferably in development within higher education and/or academic medical center Expert in Blackbaud CRM or or similar development database Advanced Excel skills are a plus Experience with programming language a plus (SQL and R) Familiarity with and commitment to best practices in fundraising programs Excellent organizational skills and attention to detail Excellent writing and communication skills Expertise project management Experience in customer service, multi-tasking and grace under pressure Excellent interpersonal skills, including the ability to listen and interact effectively with donors and Board members Strong verbal and written skills Ability to work well both independently and collaboratively, managing multiple projects and priorities Ability to work in complex organizations Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.