Coordinator of Student Services & Events, EMBA Programs, SC Johnson College of Business

The Coordinator of Student Services & Events EMBA Opportunity

The Coordinator of Student Services & Events plays a critical role in delivering high-impact student experience for over 350 Executive MBA students enrolled in the Cornell EMBA Americas and EMBA Metro NY programs. Reporting to the Director of Operations for EMBA Programs, this position works independently to lead the planning, coordination, and execution of class weekends, multi-day residential sessions in Ithaca and NYC, a range of co-curricular engagement activities or EMBA students and alumni, and provides planning and coordination support to the Queen's team for the Kingston and Toronto residential sessions, . This includes end-to-end management of classroom and event logistics, student lodging, dietary accommodations, faculty support, professional headshots, pre-program materials, and coordination with IT, catering, and facilities. The role also supports onboarding of ~215 new students each year, facilitates communications and surveys, manages program materials and announcements, and ensures smooth operations across ten national boardrooms used by EMBA Americas students. Additionally, this role collaborates with the EMBA Admissions team to provide logistical support for prospective student events, helping to create a welcoming and polished first impression for future EMBA students.

With a student-first mindset, this position is instrumental in cultivating a seamless, community-centered environment during high-touch, in-person programming. The coordinator regularly staffs class weekends and residential sessions, serving as the first point of contact for programming and events for students and faculty alike. Responsibilities also include drafting class weekend newsletters, supporting financial transactions, maintaining program databases, and contributing to special projects and strategic initiatives. As a core member of the two-person operations team, this role ensures that academic delivery and co-curricular engagement exceed expectations, despite high volume and complexity.

This is a full-time position with regular weekend work required.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Required Qualifications

• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Experience incorporating the perspectives of multiple communities, including communities of color.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
• Associates degree with 2 to 4 years' relevant work experience or equivalent combination of education and experience.
• Excellent written and verbal communication skills, good organization and time management skills,
• Good judgement and maturity, good attention to detail,
• Very strong MS Office suite skills, data analysis skills and budgeting experience.
• The ability to work in a fast-paced environment under tight deadlines with a demanding client group in a calm and efficient manner is essential.

Preferred Qualifications

• Experience with design and implementation of surveys.
• Bachelors degree preferred.
• Very strong Excel and Powerpoint experience and skills, positive experiences in process improvement, experience in higher education or hospitality helpful.

This is a full-time position based in New York, NY and will provide hybrid work flexibility. Salary to commensurate with education and experience.

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell

Application Procedure

When applying through our system, please remember to attach your application materials (Resume and Cover Letter) in either Microsoft Word or PDF format. In the Experience Section of your application, use the "Drop Files Here" box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online, please click here as an external candidate.

NOTE: Cornell employees must apply through the Internal Cornell Career site.

• Relocation assistance is not available for this position.
• Visa sponsorship is not available for this position.
• This is a full-time position based in New York, NY and will provide hybrid work flexibility.

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