APeX/Epic Credentialed Trainer- Wisdom Patient Access Trainer
Job Summary The duration of this assignment will be approximately 5-6 months; possible extension. Work occurs at multiple sites including Parnassus, Bryant St, Mission Bay, Laurel Heights, Oakland/Emeryville, Mt. Zion, and other community partners. Workday schedules may vary from 8-5, 7-4 or 9-6. Some evenings & weekends are required.
Clinical Systems Training is responsible for all aspects of the Electronic Health Record (EPIC: APeX- Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates, and community partners The APeX/Epic - Trainer will work in collaboration with the Workforce Development team, APeX-Epic application teams and clinical/business operations to develop a curriculum to provide training support to a variety of end users including front-end users participating in UCSF workforce development programs. These participants will be internal and external to UCSF and include various age demographics including high school aged youth (14- 18 years old ).This position will focus on training and supporting APeX/Epic applications as a Credentialed Trainer, focusing on the Cadence series Trainers will work in multiple locations including all UCSF Medical Center locations, Benioff Children's Hospitals-Oakland and San Francisco, UCSF campus, and community affiliate partners spread throughout the bay area.
The APeX Trainer must be Epic proficient/credentialed or certified to support one or more of the APeX/Epic applications.
The Apex Trainer must also achieve UCSF credentialing in Cadence in order to support ongoing new hire training and other training initiatives as needed.
Duties to include:
Conduct training for workforce development participants, including high school students, in APeX Cadence workflows and processes.
- Deliver engaging, accessible training tailored to varying levels of technical experience.
- Foster a supportive learning environment that emphasizes encouragement, belonging, and respect.
- Use interactive methods to build participant confidence and promote practical skill application.
Develop and adapt training materials to meet participant needs and learning styles.
- Modify course materials and lesson plans to ensure accessibility for diverse learners.
- Create supplemental resources (tips & tricks, job aids) that reinforce learning.
Provide technical assistance and identify skill gaps.
- Offer one-on-one support during and outside of training sessions.
- Assess participant progress, identify technical skill gaps, and provide constructive feedback for growth.
- Troubleshoot participant issues with APeX Cadence and escalate when necessary.
Collaborate with workforce development and learning teams.
- Partner with Workforce Development (WFD), Learning & Organizational Development (L&OD), and APeX training staff to align curriculum and training strategies.
- Share observations and recommendations to improve participant outcomes.
- Model professionalism, diplomacy, and inclusivity in all communications.
Support classroom logistics.
- Prepare training environments and assist with setup for in-person or hybrid classes.
- Test and validate training materials and systems.
- Conduct quality checks on lesson plans, sandbox environments, and technical tools.
- Facilitate refresher and skills-enhancement sessions post-training.
- Offer targeted follow-up support to reinforce skills and ensure participant readiness for real-world application.
Promote participant engagement and sense of belonging.
- Encourage participation and celebrate milestones to build confidence and community among trainees.
- Proactively address barriers to learning and create an inclusive environment for all participants.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The goal of the UCSF Workforce Development Department is to transform San Francisco's socio-economic landscape by establishing sustainable healthcare career pathways, ensuring equitable access and diversity,
and fostering strategic partnerships for comprehensive community support. We aim to empower individuals through education, wellness resources, and career advancement opportunities, ultimately enriching the city's educational and healthcare sectors.
The UCSF Workforce Development Department is part of the larger UCSF Learning & Organization Development Department, which oversees the creation and implementation of learning solutions for all UCSF teammates, managers and executives, as well some faculty who perform operational roles or impact operational processes. The purpose of the L&OD department is to lead talent development strategies which inspire professional excellence and attract, develop, and retain outstanding & diverse people, who together advance health worldwide.
The key services that L&OD provides to individual learners, departments and organization's executives are:
- Workforce Development
- Organization development, effectiveness and change management
- Learning Management System Administration
- E-Course development
- Staff Engagement Resources
- Staff and leadership development
Required Qualifications
- Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience/training
- Epic certification or achievement of Epic credentialing in required application within 6 months of hire
- Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
- Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
- Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
- Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
- Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
- Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
- Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.
- Three years related work experience.
Preferred Qualifications
- Clinical License of RN, MA or other Tech license/certification
- If not Epic certified, must complete the Pre-Epic Sphinx exam.
License/Certification APeX/Epic Training Credential About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20 For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Job Code and Payroll Title 008795 CLIN APPLICATIONS PROFL 2 Job Category Administrative Support, Clinical Systems / IT Professionals, Education, Professional (Non-Clinical), Professional and Managerial, Support Services, Technical & Technologist Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Employee Class Temporary Employment Location Emeryville, CA, Oakland, CA, San Francisco, CA Campus Bryant Street (SF), Embarcadero Street (SF), Emeryville, Mission Bay (SF), Mission Center Building (SF), Mount Zion (SF), Parnassus Heights (SF), Various Work Sites Shift Days, Evenings, Weekends Additional Shift Details Monday- Friday, 8am-5pm |
University of California - San Francisco Campus and Health
Aug 21, 2025