Office Supervisor

General Summary of Position

Department:Community Outreach

Status:Full-time, 40 hours per week

Schedule:Monday - Friday; 8:30am - 5:00pm; Time will be split between Harbor and Franklin Square Hospital

Connected Workforce:In-person

Summary:

MedStar Health is looking for an Office Supervisor to join our team in Community Outreach.

This position provides frontline leadership to the Community Health Advocate team at MedStar Harbor and Franklin Square Hospitals. The role includes direct supervision and oversight of daily activities for office support staff, with responsibility for a minimum of 2 FTEs. The incumbent provides work direction, assigns schedules, and ensures efficient day-to-day operations. Additionally, this role delivers high-quality service while supporting administrative, clinical, and financial functions within the office or medical practice setting.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Performs a variety of complex and confidential administrative duties. Exercises considerable discretion and independent judgment and can analyze complex information requests and determine complex trends.
• Initiates or makes recommendations for personnel actions. Provides adequate training of new staff. Conducts competency and quality assurance testing of staff, ensuring compliance with standards.
• Prepares associate work schedules and arranges for adequate coverage to maintain optimum patient service. Assures the proper accounting of hours worked and paid time off. Coordinates the daily activities of office personnel. Maintains payroll records, time and attendance, and personnel records.
• Prepares and directs reports and statistical analysis as needed. Prepares, updates, and copies forms, reports and records on a routine basis.
• Supervises the maintenance and preparation of records, files and other documents.
• Responds to and resolves problems and complaints.
• Participates in multidisciplinary quality and service improvement teams.

Minimum Qualifications:

• High School Diploma or GED
• Associate's degree business courses or administrative/secretarial training, Preferred.
• 3-4 years Administrative/secretarial experience
• Prior supervisory experience is Preferred.
• Working knowledge of assigned department's practices and procedures.
• Ability to handle sensitive situations.
• Good analytical and problem-solving skills.
• Effective organizational and time management skills.
• Ability to work independently.
• Working knowledge of Microsoft Word and Excel software applications.
• Strong commitment to quality and customer service.
• Excellent verbal and written communication skills.

This position has a hiring range of $28.2 - $47.3