Manager, Policyholder Transaction Accounting

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Manager to join our Policyholder Transaction Accounting Team in Newport Beach, CA. You'll work at our state-of-the-art Newport Beach headquarters.

As a Manager of the Policyholder Transaction Accounting Team, you'll move Pacific Life, and your career, forward by leading a team responsible for transactional accounting activities across Life Insurance, Institutional products, Workforce Benefits, and Annuities, including reconciliations, exception processing, and daily cash entries. You will ensure strong internal controls, cross-functional collaboration, and provide senior leadership with strategic insights through key performance indicators and operational reporting.

You will fill an existing role that sits on a team of 6 people in the Accounting and Finance Division. Your colleagues will include managers, senior accountants, and reconciliation specialists, as well as fellow accounting operations professionals. The team works closely across business units and with system partners to support end-to-end accounting processes and continuously improve operational efficiency.

How you'll help move us forward:

• Directs a staff of 5, comprised of accountants and specialists who perform system to ledger reconciliations, research discrepancies, propose and/or transact correcting entries and perform daily cash related entries. Meet with customers to ensure expectations under the Service Level Agreement are being met. Establish and report metrics to measure productivity and staffing level requirements. Work with team to identify opportunities for improvement and implement process changes, leveraging an agile working environment to maximize efficiency gains. (50%)
• Analyzes staff and department effectiveness, translates strategic direction from senior leadership into actionable goals for the team, and develops processes to maximize productivity. Partners with the ICFR and Accounting Operations Director in establishing and maintaining internal controls while developing new or modifying existing processes. Provides regular updates on the team's efficiency gains to senior management. (20%)
• Interviews, hires, and trains staff, develops work schedules, establishes performance expectations, reviews employee performance and provides guidance and direction through regular one on one meetings. Sets continuous learning objectives, leading by example. (20%)
• Lead day-to-day governance and reconciliation activities, enforce reconciliation policies, and partner with leadership to identify and prioritize standardization and optimization opportunities; own KPIs related to compliance, transaction matching, and reconciliation completeness. (10%)

The experience you bring:

• BA/BS degree in Finance or Accounting
• 8+ years of financial or accounting experience
• Demonstrated experience in leading and developing high-performing teams.
• Skilled in working with large data sets and navigating multiple systems to support complex analysis and process execution.
• Strong analytical and issue resolution abilities, with the capacity to communicate effectively across cross-functional teams, including those without an accounting background.
• Effective personal time management skills and ability to quickly shift from task to task.
• Excellent oral and written communication skills, with ability and comfort level communicating with senior management
• Proven ability to lead teams through change with adaptability, clarity, and a focus on driving results.

You can be who you are.

People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.