Administrative Aide I - Knapp/Cooper Location

JCFS is looking to hire an experienced Administrative Aide for our Knapp/Cooper locations. The Administrative Aide is responsible for handling a variety of routine and complex administrative, clerical, and office support activities for one of our more fast-paced programs. They will be vigilant in assessing the position, rethinking systems and improving them where necessary. This position will be split between our Knapp and Cooper offices (in walking distance of each other). The Administrative Aide will work (4) days at our Knapp office, and one day a week at the Cooper building, with flexibility to cover evening shifts.

Knowledge, Skills and Abilities:

• Greet clients and visitors in a respectful, pleasant manner. Ensure clients are attended to and directed to appropriate staff.
• Answer phones, directing calls as needed, while maintaining client confidentiality.
• Process client payments, issue receipts, balance daily/weekly payment reports.
• Collect client insurance information, verify client insurance eligibility, work in concert with/at the direction of other administrative staff/supervisor to research client insurance eligibility.
• Develop, coordinate, and maintain program service schedules, files, and records.
• In addition to routine work, provide administrative support, primarily to clinical staff, as needs arise throughout the day.
• Utilize cloud-based recruiting software that supports the work of the Program and staff.
• Create and/or prepare spreadsheets, forms, reports, documents, presentations, and statistics as required.
• Maintain accurate client files. Ensure data entry into agency database is timely, accurate and UR compliant. Conduct weekly file reviews.
• Monitor program compliance, service and/or agency schedules referring problems to supervisor or other departments.
• Work in conjunction with supervisor and Program Director to plan tasks to meet scheduled deadlines.
• Monitor and maintain office supply inventory at the direction of supervisor.
• Perform other related duties as required, including relieving other administrative positions.
• Engage with employers and community contacts, ensuring JCFS is professionally represented.
• Responsible for following agency safety guidelines and procedures as related to front desk operations.
• Observe in every respect the confidential nature of the Agency's services or operations.
• Maintain client waiting room to ensure it is clean and orderly.
• Cover evening shifts when it is their turn in the coverage rotation.
• Other duties as assigned.

REQUIREMENTS:

• High School Diploma or equivalent.
• Two years or more of administrative experience.
• Must be able to work in the office up to 5 days a week.
• Must be proficient in all Microsoft Office programs. Prefer intermediate or higher Word and Excel skills.
• Must be able to communicate effectively with DCFS to make sure coverage is entered correctly and documents are directed to the appropriate contacts.
• Able to prioritize, work independently and take initiative to improve administrative processes.
• Adaptable in a multi-tasking environment. Able to assist program staff, maintain front desk services and process accurate and reliable computer reports efficiently.
• Strong interpersonal and excellent organizational skills.
• Customer service oriented attitude in serving internal employees, external clients and community.
• Strong verbal communication skills, as will be working with clients and staff in person and on the phone.
• Must be dynamic, adaptable, and comfortable collaborating with others.
• Must approach and engage new challenges enthusiastically and energetically.

Preferred:

• Billing experience for Psych. Clients

What you'll love about us:

• Time off: Paid time off varies by position - can include vacation days, sick days, paid federal holidays, and paid Jewish holidays.
• Benefits: Medical, dental, and vision insurance. 401(k) with base contribution and match. Additional health and wellness benefits, financial benefits, professional training, tuition reimbursement, 6 weeks paid parental leave, and much more.

• Job Category: Union
• Minimum Compensation: $21.00 hourly depending on experience.

JCFS Chicago is an Equal Opportunity Employer/Minority/Female/Disability/Veteran. JCFS Chicago provides reasonable accommodation to those who need assistance in completing this application. JCFS Chicago is committed to serving the needs of the diverse Chicago metropolitan area. Accredited by COA, Charter member of CWLA, licensed by DCFS.

Please visit us at http://www.jcfs.org