New

Mortgage Customer Experience Specialist

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Aug 13, 2025
Job Title: Mortgage Customer Experience Specialist Job Description The Customer Experience Specialist is an entry-level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Responsibilities * Operate in a call center environment as a customer success advocate. * Answer high-volume inbound calls or texts from current customers in a timely manner. * Perform routine data entry and validation tasks. * Handle routine calls, emails, and/or chat responses with employees, consumers, and/or authorized third parties. * Interact with multiple departments to expedite processing and/or issue resolution. * Perform other related duties as required and assigned. * Demonstrate behaviors which are aligned with the organization's desired culture and values. Essential Skills * At least 1 year of recent Mortgage Contact Center experience. * Comfortable with high volume calls. * Experience in both inbound and outbound call environments. * Strong job tenure with no large gaps or job hopping. * Professional demeanor. Additional Skills & Qualifications * Open to Jr Loan Officers with contact center experience. * Open to Jr Loan Processors with contact center experience. * Very focused on quality and detail. * Committed to being in the office full time. * Must live within 20 minutes of the office with reliable transportation and childcare. Why Work Here? As one of the top mortgage lenders in the country, we have helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, our team members across the country are guided by our core values: to be Accountable, Reliable, and Ethical in all that we do. We are committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected, and supported. Work Environment This role is based in an office setting with a training period of 2-3 weeks conducted in-office from 8:00am-5:00pm or 7:00am-4:30pm with a one-hour lunch. After training, the schedule is Monday through Friday from 8:30am to 5:30pm. Job Type & Location This is a Contract to Hire position based out of Phoenix, Arizona. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on Aug 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.