Technical Customer Success Manager (Federal Team)

Location: Tysons Corner, Virginia (Hybrid Position)
Department: Federal Team Customer Success
Type: Full-Time

The Technical Client Success Manager (T-CSM) is a client-facing, value-driving role that combines strategic program management and customer relationship leadership with technical acumen in data analysis, light solution engineering, and platform configuration.

This individual will serve as a trusted advisor and hands-on technical partner to federal clients using Exiger's cutting-edge supply chain risk and software assurance tools. In addition to managing client engagements, ensuring satisfaction, and driving renewals, the T-CSM will perform complex data analysis, support assessments, and help customize solutions (within platform guardrails) to help customers maximize the value of their Exiger investments.

This role is ideal for a client-obsessed problem solver who is equally comfortable engaging with senior stakeholders, supporting technical missions, and rolling up their sleeves to work with Exiger's data and tools.

• Serve as the primary point of contact for a portfolio of complex federal accounts, ensuring proactive, trust-based engagement at all levels.
• Communicate the business and technical value of Exiger's solutions clearly to both mission users and IT/security leaders.
• Lead Executive Value Reviews (EVRs), feedback loops, and strategic alignment conversations.
• Represent the voice of the customer across Exiger: capturing product feedback, identifying gaps, and helping shape roadmap priorities.

• Lead program implementation, onboarding, and operationalization of Exiger's solutions from kickoff through renewal.
• Define and monitor customer KPIs related to adoption, usage, SBOM insights, and risk coverage.
• Coordinate internal resources across product, delivery, and engineering to support customer mission success.

• Support clients with advanced platform configurations, workflow mapping, and data visualization/reporting using Exiger's tools.
• Translate customer use cases into solution workflows; prototype light customizations (data filters, dashboards, scripts, etc.) to improve usability and insight delivery.
• Support structured and ad hoc analysis using Exiger data outputs (e.g., vendor vetting, entity resolution, software component risk).
• Collaborate with internal analytics teams to build scalable methods for recurring reports and customer-specific models.

• Own the retention and renewal process, initiating renewal conversations well in advance of contract expiration.
• Identify and qualify upsell and cross-sell opportunities by aligning solutions to evolving customer missions.
• Partner with the sales team to support account expansion strategies and introduce relevant offerings.
• Leverage market insights and client use cases to position Exiger's products as mission-critical.

• 5+ years of experience in customer success, Technical Account Management, Solutions Engineering, or Data Science roles within SaaS, GovTech, Cybersecurity, or Risk/Compliance environments.
• Strong relationship management skills with experience supporting federal government or defense clients.
• Demonstrated proficiency in one or more of the following:
  
  
  
  • Python, SQL, or R (for analytics and scripting)
  • Excel (Advanced), Power BI, Tableau, or similar tools
  • REST APIs, JSON, or SBOM formats (CycloneDX, SPDX)
  
  
  
  
• Ability to translate technical findings into mission-aligned recommendations for both technical and non-technical audiences.
• Experience managing stakeholder communications, deliverables, and timelines across cross-functional teams.
• Bachelor's degree required; advanced degree in data science, engineering, or cybersecurity preferred.
• Active or eligible for Top Secret/SCI clearance is highly desirable.

• Client-Centric Mindset with Technical Depth
• Strategic Program Management
• Solutions-Oriented Problem Solving
• Data Fluency and Visualization
• Effective Executive Communication
• Cross-Functional Collaboration
• Curiosity and Continuous Learning

Exiger is transforming the way government agencies manage software assurance, vendor risk, and supply chain transparency. As a T-CSM, you'll be at the heart of our most mission-critical work-helping federal agencies not only stay compliant but build stronger, smarter national security systems through data, technology, and trust.

We're an amazing place to work. Why?

• Discretionary Time Off for all employees, with no maximum limits on time off
• Industry leading health, vision, and dental benefits
• Competitive compensation package
• 16 weeks of fully paid parental leave
• Flexible, hybrid approach to working from home and in the office where applicable
• Focus on wellness and employee health through stipends and dedicated wellness programming
• Purposeful career development programs with reimbursement provided for educational certifications

#LI-Hybrid