Construction Communication Coordinator

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.

General Summary:

The Construction Communications Coordinator is responsible for serving community residents as the network build and deployment subject matter expert. In this role, the Construction Communication Coordinator will proactively provide information to both residents and internal teammates, while also addressing questions and resolving concerns about network deployment and construction related activities.

Essential Job Functions:

• Coordinates the execution of all construction related customer communication including direct mail, door tags and yard signs;
• Contacts existing and potential customers concerning any problems or concerns they might have as a result of the construction process;
• Researches, effectively manages and develops appropriate solutions to complex and sensitive customer-facing issues;
• Documents concerns, research practices and resolutions in order to improve processes;
• Works closely with Construction Communication Manager to generate and maintain performance reporting;
• Acts as a point of contact for construction contractors to ensure communication to appropriate company departments;
• Works with marketing and print vendor to maintain supply of all materials;
• Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;
• Performs other duties as required.

Knowledge, Skills, and Abilities:

• Knowledge and understanding of company products and services;
• Skill in operating various office equipment such as personal computer, various software programs, and telephone systems;
• Skill in multiple communication methods, including oral, written, facilitation, and public speaking;
• Ability to think strategically, with strong decision-making abilities and investigative skills;
• Ability to remain calm in high pressure situations;
• Ability to demonstrate skills in leadership and general management;
• Ability to organize and prioritize multiple work assignments;
• Ability to make sound decisions using information at hand;
• Ability to remain highly adaptive, flexible, and shift strategies on short notice as environment dictates;
• Ability to work independently and pay close attention to detail with little direction;
• Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.

Education and Experience:

Bachelor's Degree or equivalent combination of education and experience preferred.

Proven success collaborating and building strong relationships with customers; demonstrated ability to manage customer escalations and drive to desired outcome is required.

Experience with Smartsheet, Excel, Outlook and Word preferred.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!