Insurance Asst Client Manager

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

We are currently seeking an Assistant Client Manager to provide general operational and administrative insurance service support for Personal LInes Insurance.

Key Accountabilities

Key Accountability 1: Support Personal Lines Insurance for our team of Client Managers

Processing change requests and proofs of insurance, file maintenance, computer management system maintenance
• Answering incoming customer calls and/or direct them to the appropriate staff
• Handling customer billing questions while utilizing insurance carrier websites
• Other administrative projects duties and tasks as assigned

Key Accountability 2: Results Leadership

• Prioritize strategically by organizing resources, time and people to achieve key goals and objectives
• Act with a sense of urgency, proactively address critical concerns, work quickly to get things done
• Demonstrate knowledge skill and abilities while demonstrating operational excellence

Key Competencies for Position

• Develops Talent - You own your own development and your career. Actively assesses self feedback to enhance knowledge, skills and behaviors. Leverages own strengths and those of team members to meet individual and team goals supporting both internal and external client needs. Continuously develops self for current and future roles.
• Promotes Change - Actively seeks, information to understand the rationale, implications and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed. Identifies and recommends changes to leadership to improve performance.
• Strategy in Action - Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal. Actively seeks to understand factors and trends that may influence role. Anticipates risk and develop contingency plans to manage risks. Identified opportunities for improvement and seeks insights from other sources to generate potential solutions. Aligns activities to meet individual, team and organizational goals.
• Compelling Communication: Effectively and transparently shares information and ideas with others. Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain. Unites others towards common goal. Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.
• Makes Decisions & Solves Problems: Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborates and seeks to understands the root causes of problems. Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time. Takes action that is consistent with available facts, constraints and probable consequences.
• Delights Clients: Passionately serves internal/external clients with excellence. Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team. Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
• Leads Inclusively: Seeks awareness of various cultures, backgrounds and perspectives while exploring your own natural biases. Seeks divers information with curiosity and humility to learn more about people from other cultures and backgrounds including impacts on norms, behaviors and expectations (e.g. social norms, decision-making approaches, and preferences). Advocates for diverse perspectives. Continually examines own biases and behaviors to avoid stereotypical responses.
• Personifies ONB Culture: Consistently demonstrates Old National's culture and values in daily interactions. Places the organization's goals before individual or team goals. Demonstrates the desire to be part of something beyond themselves by investing time, heart, and expertise to help clients and communities thrive.

Qualifications and Education Requirements

A combination of education and experience which enables the incumbent to be successful in the job generally acquired through the attainment of a high school diploma and 1 year office/administrative/operations experience. Prior customer service experience and strong communication and attention to detail skills required. Successfully obtaining P&C Insurance License will be required for this position.

• Ability to effectively communicate both orally and in writing with internal and external customers
• Ability to present a professional image and demeanor to internal and external customers
• Interact constructively and effectively with all constituencies and work collaboratively toward a common goal
• Communicate effectively with clients and groups of employees in order to build and maintain positive relationships
• Ability to effectively present information and response to questions from groups of employees, managers, and/or customers
• Multi-task and maintain an optimistic outlook in a fast-paced work environment
• Accept and implement changes with processes, people, and circumstances exhibiting a positive approach to each situation
• Provide exceptional service to all customers and personalize interactions
• Interpret and carry out objectives furnished in written or oral form and a demonstrated commitment to act within industry standards
• Read and interpret safety rules, operating and maintenance instructions, and procedure guidelines and manuals
• Operate standard office equipment

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team.