ServiceNow Business Intelligence Developer

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

We are seeking a ServiceNow Business Intelligence & Reporting Analyst that will be responsible for managing and transforming data within the ServiceNow platform to support enterprise reporting needs. This role involves working directly with the ServiceNow data schema to extract, structure, and maintain datasets that enable accurate and efficient reporting. The analyst will design and develop dashboards and reports using both native ServiceNow capabilities and external business intelligence tools such as Power BI, ensuring consistency and reliability across platforms.

A strong understanding of data architecture, normalization, and performance optimization is essential, as this role will support ongoing efforts to improve data quality and accessibility. The analyst will also contribute to the development of reporting standards and governance practices, helping to ensure that data is used effectively and securely across the organization.

This position offers remote flexibility and can be based out of one of our designated Hub locations near Jack Henry offices, including: Dallas-Fort Worth, TX; Birmingham, AL; Cedar Falls, IA; Kansas City, MO; Southwest Missouri; and Louisville, KY.

The salary range for this position is $78400-$123450 and will be determined based on location and experience level.

What you'll be responsible for:

• Designs, develops, enhances, and maintains business intelligence products.
• Designs, codes, and tests analytic reporting solutions and performs complex analysis of business and technical
• requirements and writing technical design specifications.
• Supports new and existing analytic reporting from code delivery until the retirement of the dashboard or report.
• Designs, code, and test analytic data models to ensure quality assurance. Adheres to processes to minimize
• data quality risks and proactively identifies potential data issues.
• May coordinate development activities with other developers and members of other departments.
• Works closely with business analysts, software developers, quality assurance, and customer service personnel.
• Provides guidance on business analytics offerings and technical guidance as appropriate.
• Performs other duties as assigned.

What you'll need to have:

• At least 4 years of Hands-on experience with ServiceNow reporting tools, including Report Designer and Performance Analytics.
• Working knowledge of the ServiceNow data schema, including common ITSM tables (e.g., Incident, Request, Change, CMDB).
• Proficiency in Power BI or similar BI tools for building dashboards and visualizations using ServiceNow data.
• Ability to extract and transform data using ServiceNow filters, GlideRecord, and basic scripting.
• Understanding of data management principles, including data quality, normalization, and consistency.
• Experience creating and maintaining scheduled reports and dashboards for operational and performance monitoring.
• Basic SQL or query-writing skills for working with structured data.

What would be nice for you to have:

• Experience integrating ServiceNow data with external BI platforms via APIs or data export methods.
• Familiarity with scripting in ServiceNow, such as JavaScript or Flow Designer, to support reporting automation.
• Knowledge of Power BI advanced features, such as DAX, Power Query, and dataflows.
• Knowledge of ITSM processes and metrics, especially in a reporting or analytics context.
• Understanding of data governance and security best practices in enterprise environments.
• Experience working in Agile or collaborative team environments with shared reporting responsibilities.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.