Case Manager Supervisor

JOB PURPOSE:

The Case Manager Supervisor is responsible for leading and supporting a team of case managers to ensure the delivery of high-quality, client-centered services in compliance with federal and state standards. This role ensures accountability among case managers by providing oversight, performance monitoring, coaching, and regular review of case documentation and service delivery. The supervisor also monitors caseloads, oversees individualized housing and service plans, and ensures timely completion of intakes, assessments, referrals, and follow-ups. Using sound professional judgment and established best practices, the Case Manager Supervisor ensures that clients receive effective, coordinated support. The supervisor plays a key role in maintaining accurate client data, preventing duplication or errors, and promoting overall program integrity and effectiveness.

• Supervise and support a team of case managers by ensuring accountability, providing performance feedback, monitoring service quality, and upholding agency policies and professional standards.
• Oversee the management of large and complex caseloads, ensuring that all clients receive timely, individualized intake, coordinated assessments, and effective service planning.
• Ensure compliance with all federal, state, and organizational regulations related to data privacy, client safety, and documentation standards.
• Review and maintain the accuracy and integrity of case documentation, client records, and databases, preventing errors or duplication of data.
• Monitor client progress and evaluate case plan effectiveness through regular meetings, documentation review, and collaboration with case managers.
• Provide guidance and crisis support for complex client situations, using sound professional judgment and trauma-informed practices.
• Train, mentor, and onboard case management staff in best practices related to casework, documentation, client advocacy, and service coordination.
• Coordinate referrals to appropriate internal or external services based on client needs and ensure follow-up and progress tracking.
• Facilitate and/or coordinate life management workshops or classes that help clients build skills to functionally cope with their environment.
• Serve as a positive role model for clients by demonstrating professionalism in appearance, organization, time management, and communication.
• Maintain regular contact with clients, ensuring engagement in the casework process and adjusting plans as client circumstances evolve.
• Observe and assess behavioral or environmental changes that may impact client safety or program compliance and respond accordingly.
• Prepare and submit accurate, timely reports and project data to leadership to track program outcomes and identify service gaps.
• Lead and participate in team and departmental meetings to share updates, resolve issues, and promote collaboration across programs.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

EDUCATION: Bachelor's in social work, Psychology, Criminal Justice, Sociology or related field of study.

EXPERIENCE: 1+ year related experience and/or training including working in Crisis intervention.

Proficiency in Spanish/English (written and spoken language skills), required.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the

employer's sole discretion.

LICENSES: Driver's License with a clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.