Outreach & Intake Specialist I

JOB PURPOSE:

Ensure delivery of services to aide in rapid re-housing and the prevention of homelessness by promoting and developing awareness of the program.

ESSENTIAL JOB RESPONSIBILITIES:

*Provide professional, compassionate, trauma-informed customer service as the first point of contact for clients and visitors

* Maintain an organized, efficient front desk and lobby while adapting quickly to changing needs and priorities

* Conduct initial eligibility screening of Veterans seeking program assistance via phone calls, website entries, emails from community partners, and unscheduled walk-ins

* Conduct intake for unscheduled walk-in clients

* Provide accurate information to Veterans and community partners regarding program services and grant guidelines

* Provide community resources and referrals to Veterans not meeting program eligibility requirements

* Accurately enter referral information into spreadsheets and software, maintaining meticulous attention to detail

* Demonstrate strong technology skills and the ability to learn new systems and software

* Prepare reports as requested by Lead Outreach & Intake Specialist and Program Director * Other duties as assigned

* Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities." *

ESSENTIAL QUALIFICATIONS:

EDUCATION: High school diploma or equivalent.

EXPERIENCE: 1+ years in a customer service focused environment. Experience with homeless, low income, veterans & their families a strong plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Non-Expired Driver's License with clear record required.

VEHICLE: Must have daily use of a vehicle without prior notice with current auto insurance. Up to 10% travel within main county and surrounding areas as needed.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.