IT Production Control Spc I

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Provide predictive and proactive monitoring, issue resolution, and the improved reliability of our Data Center Infrastructure and business critical applications. This includes support for workstations, servers, storage, mobile devices, and a variety of software across IT. Provide tier 1 monitoring and support for both Enterprise Infrastructure environments (Client Server, Windows, Linux, Storage, Citrix, IIS, Web/Middleware) and Enterprise Batch Level Support.

Responsibilities

• Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments.

• Setup/modify, monitor, and track the client server production batch job flows.

• Perform Server Reboots or system restarts (IPL) as needed.

• Provide support internally for any technical issues requiring escalation.

• Participates on projects teams to provide support and consultation as needed.

• Participates in rotational schedule to assist with heavy patch deployment nights (e.g. Thursday and Saturday).

• Participates in ongoing cross-training of technical and process knowledge.

• Review and complete incident, work order, e-Form, and other IT infrastructure related requests.

• Lead and participate in service disruption events and disaster recovery exercises.

• Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.

• Develop and promote standard processes and procedures.

• Identify and implement automation opportunities.

• Associates degree in Information Technology

• In lieu of Associates degree(s), High School/GED AND 2 year(s) related work experience

• Previous Duke Energy experience

• Bachelor's degree in business (MIS) or related discipline,

• Strong Collaboration and Customer service skills

• Strong interpersonal skills with the ability to work effectively in a team environment

• Proficiency with Microsoft Office tools.

• Hands-on experience with Cisco enterprise networking product.

• Familiar with Data Network/Transport Environments.

• Highly motivated, flexible, and full of initiative.

• Ability to lead amongst peers to fulfill requests and resolve issues.

• Ability to analyze, resolve, and document problems and resolution

• Strong Written and Verbal communication skills

• Experience and working knowledge of:

• Virtualization Technologies (VMware, Citrix).

• Data Center working environment.

• Windows server and desktop operating systems.

• Linux and UNIX server operating systems.

• Storage Area Network Infrastructure.

• Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.

Travel Requirements

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

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