Optometry Patient Services Coordinator, Per Diem

This is a Per Diem Position!

Fenway Health's optometry department is seeking a Patient Services Coordinator who is team-oriented and looking to work in a mission-driven, diverse, non-profit healthcare setting. The Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, and opening/closing the receptionist station daily. This is a highly visible position with extensive patient contact, both in person and by telephone.

Responsibilities include:

• providing excellent customer service
• logging information on phone calls received and maintaining detailed and accurate records
• accurately performing registration processes for new and established patients
• providing patients with accurate information regarding Fenway Health services
• maintaining patient confidentiality
• establishing and maintaining effective working relationships with coworkers, supervisors, and the general public
• performing reception duties in an efficient, professional, and courteous manner
• verifying existing patients' demographic data and insurance information
• scheduling and rescheduling appointments according to established procedures, patient needs, and provider availability
• collecting and recording patient payments
• verifying transactions at the end of the day and reporting any discrepancies
• serving as a back-up for insurance verification as needed
• other tasks as assigned

The schedule for this position requires evening availability (until 7pm)

• Minimum of high school graduate or equivalent
• Minimum of 1 year of customer service experience
• Willingness to work with a diverse patient population
• Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
• Willingness to contribute towards Fenway's efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred Qualifications:

• At least 1 year of experience in an office or healthcare setting
• Previous customer service experience in a healthcare setting
• Excellent computer skills
• Knowledge of business procedures desired
• Excellent customer service and documentation skills
• Bilingual English/Spanish
• Experience working in an ethnically, culturally, and racially diverse environment