Technical Account Manager - Data Center

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Supermicro Computer, Inc. is looking for an initiative-taking and technically adeptTechnical Account Manager (TAM)to support our enterprise customers in the data center space. As a TAM, you will function as a strategic advisor and advocate for your clients, ensuring they receive maximum value from our solutions. You will bridge the gap between technical support, engineering, and customer success to deliver a seamless experience.

Includes the following essential duties and responsibilities (other duties may also be assigned):

Sales and Strategy

• Drive opportunities and deals as a technical sales lead.
• Oversee pre-sales deals, engaging Solution Architects and Post-Sales Team as needed.
• Develop proposals and collaborate with pre-sales engineering teams.
• Articulate business and technical strategy in customer meetings.
• Qualify designs and produce technical architecture documentation.
• Serve as design authority for key accounts.

Customer Engagement and Enablement

• Drive collaboration with sales and solution architects during pre-sales and renewal cycles.
• Lead customer enablement initiatives, including training sessions and workshops.
• Function as the primary technical liaison for data center clients, understanding their infrastructure and challenges.
• Develop and execute customer success plans aligned with business objectives.
• Conduct regular account reviews, monitor service delivery, and ensure SLA compliance.
• Identify and capitalize on opportunities for upsell, cross-sell, and service optimization.
• Represent the voice of the customer in internal strategy meetings.

Technical Support and Implementation

• Oversee technical onboarding, deployment planning, and post-implementation support.
• Resolve technical issues and escalate as needed by coordinating with internal teams.
• Support incident and problem management processes, including root cause analysis.
• Maintain comprehensive documentation of customer environments and interactions.

Innovation and Collaboration

• Advise customers on innovation opportunities by tracking industry trends and emerging technologies.
• Design enterprise-scale, mission-critical projects.
• Recommend future technology and services in collaboration with peers.
• Stay updated with current and future technologies by engaging with vendor partners.

Required Qualifications:

Education & Experience

• 5+ years of experience in technical account management, customer success, or solutions engineering in data center environments.
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).
• Relevant industry certifications (e.g., Cisco, VMware, AWS, Azure) strongly preferred.

Technical Skills

• Strong understanding of data center infrastructure: servers, storage, networking, virtualization, and power/cooling systems.
• Familiarity with enterprise hardware (e.g., Cisco, Dell, HPE), virtualization platforms (e.g., VMware, Hyper-V), and cloud services (e.g., AWS, Azure).
• Experience with monitoring and management tools (e.g., DCIM, SNMP, SolarWinds).
• Ability to troubleshoot complex technical issues and coordinate resolution across teams.

Soft Skills

• Excellent communication and presentation skills, with experience engaging executive-level stakeholders and a customer-first mindset.
• Strong organizational and project management abilities.
• Ability to manage multiple accounts and priorities simultaneously.
• Strategic thinking with a focus on long-term customer success.
• Ability to develop and maintain client engagements/relationships.
• Demonstrable ability to provide input into commercial/technical documents and to develop solution specific business cases.

$90,000 - $100,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.