Quality Manager

Air Liquide Electronics innovative electronic materials respond to increasingly challenging customer demands for improved mobility, connectivity, computing power and energy consumption. We offer ultra pure carrier gases, a wide range of specialty gases and advanced precursor molecules, enabling equipment for safe distribution, purification and on-line purity control. On site, manufacturers rely on our expertise in providing full management of these gases, advanced molecules and equipment and in helping to continuously improve production processes.

Electronic Specialty Gases (ESG) is a focused product line within the larger Air Liquide Electronics (ALE) organization that specializes in providing a diverse portfolio of highly purified specialty gases to our customers. The ESG product line is poised for strong growth over the coming years as leading semiconductor companies are making multi-billion dollar investments to expand manufacturing capacity in the United States and globally. The Morrisville PA plant is expanding its chemical process engineering and technical team to ensure it is well poised for these growth opportunities.

The Quality Manager is responsible for leading a team focused on driving Management System effectiveness to enable business success. He/she will align operating elements to achieve a shared Management System strategy and drive practical implementation; own the implementation and monitoring of Management System performance including defining opportunities for improvement (ex: waste and non-value activities); and raise overall organizational competency relating to Management System requirements and their impact throughout Air Liquide.

Responsibilities

• Responsible for mentoring the site through strategic quality assurance initiatives in a fast paced environment

• Responsible for implementation and deployment of internal processes and documentation necessary to meet internal and customer quality requirements. Manage, track and report on the progress achieved.

• Develop and implement quality objectives that measure and track progress and communicate performance (e.g. metrics, improvement goals, resource prioritization, etc.)

• Identify documentation redundancies and underutilization opportunities

• Establish plans to simplify and standardize policies, procedures, and processes

• Drive document management improvements through structured change methods

• Lead other related activities such as customer audits, complaint investigations, supplier quality issue review & response, and electronic Certificates of Analysis (eCoA) processes

• Lead and coach the execution of effective event management including proper containment, correction, and causal analysis while promoting a proactive problem solving culture

• Support and effectively lead investigations of quality issues with customers and internal and external suppliers

• Develop and implement corrective & preventive actions based on investigations and casual determinations

• Communicate results of containment, investigation, and action plans to stakeholders

• Drive quality strategy and influence stakeholders on project priorities focused on improving the AL Management System and Business Unit Operational Processes

• Define problem and current conditions, capture risks and customer needs, establish goals and plan, and secure required resources

• Lead cross-functional teams through the documentation, identification, prioritization and justification for system, process and/or business improvements

• Facilitate process mapping workshops (e.g. value stream mapping, swimlane diagram, SIPOC, Critical to Quality Tree, etc.) to better understand and develop opportunities to streamline processes and remove non-value added steps

• Develop positive relationships with managers and staff to enable the development and implementation of process changes

• Identify and train resources on process control improvements

• Provide training and mentoring to develop other quality staff in product and process control

• Monitor, measure and provide feedback on process performance

• Manage product and process changes through structured approach (e.g. Kotter, McKinsey 7-S, ADKAR, etc.)

• Proactively identify, develop, and deploy metrics to gauge the status and effectiveness of the Management System

• Develop automation (e.g. dashboards, reports) to share, track and report measurable objectives and milestones (e.g. Key Performance Indicators, PCS, SQC/SPC, non-conformances, corrective actions) and to ensure timely closure

• Support internal and external audit preparation, coordination, execution, and follow up

• Lead & participate on internal audit teams

• Coordinate external audits and provide guidance to auditees

• Develop reporting and analysis of audit outcomes including required corrective actions and leadership approvals

• Capture audit results in the Air Liquide system of record

• Support the quality risk management program through the facilitation of tools (e.g. FMEA, HAZOP, Risk Register, HACCP)

• Train, coach and lead quality and cross-functional teams on how to define stakeholder and customer quality requirements (e.g. determine as-is state and improvement needs)

• Negotiate with all current and proposed customers to establish contractual quality requirements and quality statement of work

• Work with both suppliers and customers to ensure the highest level of quality throughout the value stream

• Provide input to supplier category strategies, supplier development, and technical leadership for new supplier selection

• Lead supplier quality management efforts for internal and support those for critical external suppliers

• Facilitate supplier approval process including qualifications and reevaluations

• Complete periodic supplier audit assessments

• Coach suppliers on how to effectively correct non-conformances, identify root causes, and take required corrective actions

• Conduct ongoing risk assessments to ensure business continuity and proactively manage risk and opportunities

• Monitor supplier adherence to process change notification on a timely and cost-effective basis

• Monitor ongoing supplier performance and report on trends

• Update supplier quality procedures to align with evolving internal and external requirements

• Manage approved supplier list in line with purchasing and receiving processes and systems

• Work with suppliers to reduce waste and improve supplier process capability and efficiency

• Lead development of training & competency improvement initiatives in line with quality related programs

• Perform quality team training needs assessment

• Create annual quality team training plans

• Evaluate the overall effectiveness of deployed quality training methods

• Train, coach, and provide assistance to less experienced team members and customers on quality principles, procedures, protocols, and documentation

• Partner with the C-IMP team to support the organization's continuous improvement direction including development of quality improvement goals, resource prioritization, and communication of financial or other performance metrics

• Promote quality practices and programs to develop a continual improvement culture throughout the organization

• Build and maintain successful quality process improvement initiatives that are beneficial to AL and its customers

• Drive safety, quality, and excellence in all aspects of work

• Perform other duties and responsibilities as assigned by manager

Requirements

• Bachelor's degree in science, engineering, quality management, statistics, business administration, or technical field with 10+ years of experience OR Master's degree with 7+ years of experience

• 5+ years of supervisory/management experience

• 5+ years Lead auditor certification or demonstrated experience (5+ years)

• Project Management certification or demonstrated experience

• Effective interpersonal verbal and written communication skills including conflict management techniques and team leadership skills

• Knowledge of QA/QC fundamentals including resultant data analysis and problem solving techniques (e.g. lean six sigma, risk management, 5-why, fishbone analysis, 8D, TapRooT)

• Experience with customer service levels and responsiveness metrics

• Ability to routinely work on multiple complex quality projects where analysis requires in-depth evaluation of factors

• Ability to exercise judgement in selecting methods, techniques, and evaluation criteria for obtaining results

• Knowledge of quality principles and their relation to standards and regulations (e.g. ISO 9001, 17025, etc.)

• Demonstrated practical experience developing strong direct & indirect quality teams

• Ability to lead change and manage by influence at all levels across the organization

• Solid understanding of the product development and management lifecycle

• Solid computer skills including experience with MS Office & Google applications

The Salary rate range for this position in Pennsylvania is $125,000.00 to $145,000.00

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.

For more information you can go to Air Liquide Benefit Offerings

The candidate must have valid unrestricted employment authorization in the U.S. and must not require visa sponsorship now or in the future.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.