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Information Technology Specialist (Data Management/Avaya Switch Tech) To provide installation support for a variety of Information Technology (IT) activities including data management, systems analysis, Avaya switch maintenance and applications software development/implementation. Additionally, to perform various IT/data/switch related tasks associated with the overall support of the Sheppard AFB (Base Telecommunications System). Compensation & Benefits: Estimated Starting Salary Range for Information Technology Specialist (Data Management/Avaya Switch Tech): $80,000 - $90,000 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Information Technology Specialist (Data Management/Avaya Switch Tech) Responsibilities Include:
- Perform operation and maintenance on the various switching system(s) and Network equipment
- Programming controllers, switches, and various devices for telecommunications systems
- Determining solutions to any problems and issues that are preventing the fiber optic systems from performing optimally.
- Work order fulfillment and maintenance for IT data/switch/analysis requests as tasked by the COMM Squadron.
- Perform site surveys to develop technical solutions based on customer requirements for voice, data, and video connectivity installation, implementation, testing, and integration.
- Advise technical staff of upcoming trends for voice, data, and video solutions with an emphasis on network convergence.
- Basic operation and support of modern LAN/WAN technology (router, switches, hubs)
- Operate and maintain telecom closets to include installation of equipment and ladder racks, cable management hardware and verification of premise wiring.
- Provide general trouble shooting of telephony systems, peripheral equipment, and cable/wiring.
- Support VoIP infrastructure and its associated software, including IP-PBXs, call management systems, voice mail, and interactive voice response.
- Where necessary, assist in plan for management or phasing out of legacy telephony systems and other switch-based technologies.
- Select, deploy, and utilize appropriate tools for reporting and routing of IP telephony traffic on the network.
- Performs other job-related duties as assigned.
- Ideal candidate will have a Bachelor's degree with 4-8 years' experience. Candidates with less education/experience will still be considered.
- Working technical knowledge of VoIP/IP telephony systems, software, and hardware, including voicemail systems, boarder control session devices, switches, routers, call handler devices and handsets.
- Strong hands-on knowledge of the configuration and optimization of VoIP equipment, including voicemail systems, boarder control session devices, switches, routers, call handler devices and handsets.
- Strong hands-on knowledge of SIP, H.323, TCP/IP, and other protocols.
- Strong understanding VoIP QoS issues and mitigation strategies.
- Working technical knowledge of the VoIP operating systems (Cisco and Avaya).
- Direct experience with Avaya and Cisco switches and routers.
- Familiar with network topologies such as Frame Relay, ATM, ISDN, etc.
- Knowledge of cabling and wiring systems, design, and installation.
- Ability to operate tools, components, peripherals, and testing accessories.
- Must pass pre-employment qualifications of Cherokee Federal.
Information Technology Specialist (Data Management/Avaya Switch Tech) Experience, Education, Skills, Abilities requested: Company Information: Cherokee Strategic Solutions (CSS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CSS, visit cherokee-federal.com. #CherokeeFederal #LI-RA2 Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles:
VoIP Network Engineer Telecommunications Systems Specialist Unified Communications Engineer IT Infrastructure Support Technician Avaya Systems Administrator
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Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
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Cherokee Federal
401(k)
Aug 06, 2025