Retail Sales & Service Associate - Bismarck, ND
 Midco | |
 United States, North Dakota, Bismarck | |
 Aug 06, 2025 | |
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Job Summary:
Drive residential sales opportunities to provide individual consumers with basic services such as telephone, internet, and cable TV in a retail environment. Support customer service by assisting new and existing customers that walk-in. Responsibilities: * Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options. * Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment. * Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community. * Apply a positive customer service attitude in interactions with all customers and establish positive rapport. * Meet or exceed defined sales goals (weekly, monthly, yearly, etc.). * Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions. * Follow up with customers in a timely manner if necessary. * Receive customer payments and maintain the cash drawer. * Clearly explain and demonstrate equipment connectivity and functionality to customers. * Verify the functionality of returned equipment. * Meet ongoing sales training requirements. * Communicate effectively and professionally in all forms of communication with internal and external customers * Clean and prepare equipment for distribution to customers that visit the CXC to pick up or swap equipment. * Store cleaning duties as assigned per location. * Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same. * Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures. * Maintain reliable and predictable attendance as required by the position. * Perform other duties as assigned. Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. Required Qualifications: * High school diploma or GED required. * Basic typing, email and computer skills. * Proficient at using technology including the internet and applications. * Exceptional communication skills, both verbal and written. * Ability to adapt and excel in a fast-paced work environment. * Employees may be required to work rotating shifts. * Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.3 Preferred Qualifications: * Previous customer service/ sales experience in a retail environment preferred. Position leveling will be assigned congruent to experience and training. Customer Experience Center Representative-Advanced * Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer. * Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer. * At least 3 years of previous sales or relevant customer service/sales experience required. Customer Experience Center Representative-Senior * Demonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer. * Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer. * At least 5 years of previous sales or relevant customer service/sales experience required. Work Environment: * The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and/or carry loads of up to 50 lbs. * The noise level in the work environment is moderate to loud. * Employees may be required to stand in a retail environment for up to 8 hours a day. Mental Demands: * Ability to understand, follow and execute both routine and non-routine verbal and written instructions. * Proficiency in understanding problems and collaborating with others to find alternative solutions. * Clearly articulate instructions and expectations. * Skilled in focusing on the issue at hand without reacting emotionally. * Ability to de-escalate conflicts effectively. * Maintain availability and composure during periods of continuous, high interaction volume. * Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions. | |