Sales - Operations Specialist

Act as primary administrator of Protective & Marine Division (PMD) warranty programs, providing timely and consistent warranties to the Sales team while minimizing company risk

• Maintain and improve warranty templates
• Draft sample and final warranties, seeking support from Product Management and Sherwin-Williams legal team
• as needed
• Act as primary contact for PMD Sales team
• Manage workflow in Sirion and troubleshoot system issues
• Lead process improvement projects related to warranty processing
• Recommend and implement process improvements

Act as primary administrator of the PMD rebate program providing timely and accurate reporting and disbursements to customers while optimizing internal accruals

• Work with Sales, PMD Finance & National Accounts to properly accrue for rebates throughout the year, making
• quarterly adjustments as necessary
• Create and run rebate reports, reconciling calculations with PMD Finance and National Accounts before
• disbursement
• Consult with Sales team as needed to define intent of rebate and update instructions
• Track check requests including follow-ups, through approval cycle and verify delivery of checks

Complete PMD vendor registration requests to achieve Qualified Vendor status for Sherwin-Williams with our customers

• Log and distribute requests to PMD support personnel, and review final forms before distributing to customers and/or Sales team
• Maintain and update resource charts and frequently asked questions database
• Request and distribute Certificates of Insurance as requested by customers, maintaining database for annual distribution
• Request and distribute Preferred Business Partner Program cards as requested by customers, maintaining database for annual distribution
• Recommend and implement process improvements

Align National Account customers in database for rebate, reporting and discount programs

• Manage parent/child relationships via National Accounts tracking methods
• Chart and communicate parent structures to Sales & Marketing teams
• Assist Sales & Marketing with Account Executive set up, account maintenance, source databases posts, and communications to customers

Other

• Support ad-hoc reporting requests and assist to create presentations as it relates to customer purchases, program trends, and product sales analysis
• Train Sales and Marketing teams on new systems, methods and procedures falling under the accountability of the Marketing - Sales Ops Specialist
• Position will be on site 5 days a week in our downtown Cleveland offices

Required:

• Bachelor's degree or higher

KNOWLEDGE & EXPERIENCE:

Required:

• Minimum of 1-3 years relevant business experience; preferably in Sales, Finance, Credit, Accounting, or an Analytical role
• Excellent PC skills, including Microstrategy report building, a strong understanding of database concepts, and Microsoft Office tools - with emphasis on Excel
• Strong analytical skills and attention to detail to develop value-added analysis for the business
• Effective communication, time management and presentation skills
• Comfortable working both independently as well as collaboratively within team

Preferred:

• Experience with National Account programs and account organization
• Experience with PSG POS account set up, pricing methods and reporting
• Familiarity with product size codes, mix ratios and packaging attributes
• Prior experience in the coatings market, with basic understanding of coatings systems, performance, and chemistry