Service Customer Portal Lead Engineer

Johnson Controls is searching for a highly skilled and experienced Lead Engineer to work on the architecture, design and construction of JCI's internal and customer portals. The ideal candidate will have an in-depth understanding of how to translate complex product requirements into an elegantly coded, usable, scalable, extensible, and maintainable web and mobile application.

The Lead Engineer will be working in an agile environment, with both onshore and offshore teammates, as well as with our leadership team, using iterative and cutting-edge development methods through AI and automation tools.

How you will do it

The Service Customer Portal Lead Engineer will design and build robust, elastic, and maintainable mobile and web-based software applications. You will collaborate with offshore and onshore teams and must be a self-starter having a thorough understanding of REST and SOAP services, ReactJS or other comparable front-end platforms, RDBMS systems and SQL, Microsoft Azure software development and deployment tools, design patterns, and deployment strategies.

You will report to the Customer Experience Delivery Leader and work closely with Product Owners, Solutions Delivery Leads, Solutions Architects, and partner companies as we deliver a fresh and modern customer experience portal to Johnson Controls North America customers. You'll also be expected to make recommendations on interacting with legacy programs, create design documents to illustrate software components, provide best practices on back-end service construction, review source code delivered by developers, create and update database schemas and queries, and be able to read and interpret a current code base. You will provide recommendations and strategies on accelerating delivery of products, using AI/ML or other technologies.

What you will need
Required

Bachelor's degree or equivalent experience required, specializing in computer science, engineering, or related field

10+ years of experience architecting web and mobile applications

Experience with cloud platforms (ex. MS Azure, AWS, Google Cloud Platform)

Experience with Microsoft Azure App Services, REDIS cache, and other cloud-based development tools

Experience with AI development tools, e.g. GitHub Copilot

Strong experience with building complex web and mobile applications using onshore and offshore developers

Strong experience in design, construction, and deployment of REST and SOAP services

Strong experience with Database Design, Database Objects and Procedures

Strong experience with ReactJS

Experience with incorporating Okta authentication and authorization into web and mobile applications

Strong knowledge of design patterns and coding best practices

Experience with developing SaaS applications

Experience with single sign-on, session management, user profiles, and user identity and authentication frameworks

Experience with troubleshooting and solving application memory and performance issues

Experience with Agile/Scrum development practices and concepts

Experience using Jira and Azure DevOps

Preferred

Experience with JavaServer Pages (JSP) and JavaServer Faces (JSF)

Experience with WebSphere Portal (HCL DX), WebSphere Application Server, and WebSphere Content Manager

Experience with single sign-on, session management, user profiles, and user identity and authentication frameworks