New

Customer Service Representative

TEKsystems
$20.00 - $24.00 / hr
life insurance, parental leave, sick time, tuition assistance, 401(k), retirement plan, profit sharing
United States, Illinois, Tinley Park
Aug 03, 2025
Position Overview: We are seeking a dedicated and adaptable Customer Service Representative (CSR) to join a dynamic and well-established team. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. Key Responsibilities: * Respond to customer inquiries via phone (25-50+ calls/day) and email (50-100+ emails/day) * Provide accurate information regarding shipping, product availability, and pricing * Research and resolve customer issues using internal systems * Create and manage customer service cases * Collaborate with cross-functional teams to resolve customer needs * Ensure transparency and proactive communication with customers * Deliver a frictionless and professional customer experience Qualifications: Must-Haves: * 2+ years of customer service experience (non-scripted environment preferred) * Experience with order entry in an ERP system * Proficiency in Microsoft Outlook and Word * Strong email communication skills * High school diploma Nice-to-Haves: * Claims processing experience * Familiarity with CRM systems (Microsoft Dynamics) * Experience handling high-volume inbound calls * Microsoft Excel skills Soft Skills: * Strong problem-solving and resourcefulness * Ability to work independently and take initiative * Professional demeanor and accountability * Positive attitude and attention to detail Work Environment & Perks: * Onsite work required; potential for hybrid schedule upon conversion * Large, team-oriented department with 30+ CSRs * Extensive on-the-job training provided * Opportunities for career advancement into supervisory, managerial, or cross-functional roles Benefits Upon Conversion: * Weekly pay * 401(k) match with profit sharing (no vesting period) * Parental leave * Tuition assistance * 3 weeks paid vacation, 5 sick days, 1 volunteer day, and 11 holidays * Growth and development opportunities Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tinley Park,IL. Application Deadline This position is anticipated to close on Aug 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.