New 
Configuration Management Database SME
 Quadrant, Inc. | |
 United States, Maryland, Glen Burnie | |
 Aug 02, 2025 | |
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Configuration Management Database SME East Coast / Remote Pay from: $65/hr MUST : Experience CMDB SME 8+ years of overall experience 5+ years of experience in CMDB implementations or IT service Management Experience with CMDB tools ideally ServiceNow or Remedy Experience with data management and database technologies Experience working in Operation Technology environments and systems Proven ability to work as a Analyst and Consultant for new technical programs and help move projects forward into a development phase Strong process management or project management skills with the ability to manage complex technical implementations Excellent written and verbal communication skills Strong management skills with a prove ability to work well end client and technical teams Highly analytical with strong attention to detail ITIL Foundation certification (minimum), ITIL Expert preferred Bachelor's degree in Information Technology, Computer Science, or related field - or equivalent work experience Project Management certification (PMP, PRINCE2, or Agile) preferred Relevant CMDB tool certifications (ServiceNow, BMC, etc.) is a plus DUTIES : The ideal candidate will work as a subject matter expert to help guide and support our government client with the migration and creation of a new Database system This candidate will work as a Analyst and help lead the efforts to best identify the needs and choose the right tools and solutions for our client Evaluate CMDB tools and provide recommendations based on organizational needs Manage procurement processes including purchase orders and licensing agreements Configure selected CMDB tool according to organizational requirements Create and maintain CMDB Data Dictionary with classes, attributes, priorities, and policies Design CMDB Playbook including data ownership, approval processes, and CI group definitions Design and implement data import processes from multiple sources Extract, transform, and load data sets into the CMDB system Develop and execute comprehensive testing plans including user acceptance testing Create integration interfaces and document integration points Develop user training materials and conduct training sessions Execute go-live activities including communication plans and execution reporting Provide post-implementation support and generate final project reports Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act". | |