New

Dealer Support Agent

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Warren
Aug 01, 2025
FULLY-REMOTE AUTOMOTIVE CHAT/CUSTOMER SERVICE JOB OPPORTUNITY - You have to be located and living in the Metro-Detroit area within 60 miles of Warren in order to be qualified for this position. The position trains hybrid onsite for the first 3 weeks, and will then transition to fully-remote. JOB DESCRIPTION * Provide assistance to customers with their vehicle purchase process * Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying experience better * Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries. * When appropriate, promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions * Be a goodwill ambassador for the company by courteous treatment of all customers * This group provides pre-sale consumer chat support for company dealerships. Instead of a potential car buyer going to a dealership and get pressured into buying, they can talk online, in real time, to a support agent who will answer any questions. * They are only supporting new/used car sales inquiries and take general service appointment questions. This is not general customer service. REQUIREMENTS * Completed bachelors degree (preferably in writing, english, liberal arts, or communications) * 1+ years of customer care experience in a corporate setting * High degree of attention to detail * Ability to work in a fast paced environment Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Warren,MI. Application Deadline This position is anticipated to close on Aug 14, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.